Services

Find a Trading Standards office to complain about illegal sales activity or to get business advice about trading legally

Consumer protection and rights for goods and services - returning faulty goods, consumer credit, credit and store cards, refunds.

Weights and measures - find out the law on trading standards for packaging and selling products

• Units of measurement

  You must use metric measurements (grams, kilograms, millilitres or litres)…

• Specified quantities

  Some goods must be sold in fixed sizes known as ‘specified quantities’.…

• Packaged goods

  Packaged goods are products that are all of these: sold sealed between 5g…

• Equipment and records

  Equipment for packaged goods The equipment you use to weigh or measure…

• Labelling packaged goods

  You must put the weight or volume of your packaged goods on the label. The…

Find out if you must offer free collection of old batteries - batteries you must take back, how to collect and send batteries to be recycled, penalties

Forms for the notification of serious undesirable effects (SUEs) from cosmetic products in Great Britain.

• From: Office for Product Safety and Standards

Templates for distributors operating a take-back scheme under the waste electrical and electronic equipment (WEEE) regulations.

• From: Office for Product Safety and Standards

Apply for an exemption from restriction of hazardous substances (RoHS) regulations.

• From: Department for Business and Trade and 3 others

Templates supporting good practice for local authorities using Primary Authority.

• From: Office for Product Safety and Standards

Templates for members of the Distributor Take-back Scheme (DTS) under the waste electrical and electronic equipment (WEEE) regulations.

• From: Office for Product Safety and Standards

Read the key learning from our trial of age verification technology to protect children from harm in the sale of alcohol.

• From: Home Office and 1 others

Templates supporting good practice for local authorities using Primary Authority.

• From: Office for Product Safety and Standards

Tier 2 ecodesign requirements for small, medium and large power transformers are now in force. Use this tool to determine whether the costs of installing Tier 2 transformers are disproportionate.

• From: Department for Business and Trade and 2 others

Templates supporting good practice for local authorities using Primary Authority to create inspection plans for their partner businesses.

• From: Office for Product Safety and Standards

A template for extension of the statutory time limits for enforcement action under Primary Authority rules.

• From: Office for Product Safety and Standards

Templates supporting good practice for local authorities providing Primary Authority Advice.

• From: Office for Product Safety and Standards

Templates for local authorities, businesses and co-ordinators in partnerships.

• From: Office for Product Safety and Standards