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This report describes the main findings from the department's 2025 Agents, Small and Mid-Sized Businesses Customer Survey.
Research conducted by IFF Research for HM Revenue and Customs (HMRC).…
This report describes the main findings from the department's 2023 customer surveys with Individuals, Small Businesses and Agents.
Research conducted by Verian among HM Revenue and Customs customers in…
This report describes the main findings from the department's 2025 Individuals Customer Experience and Perceptions Survey.
Research conducted by Verian for HM Revenue and Customs (HMRC). Authors:…
This report describes the main findings from the department's 2021 customer survey.
This report describes the main findings from the department's 2022 customer survey.
HM Revenue and Customs (HMRC) statistics and methodological annexes relating to measuring tax gaps.
Quantitative research exploring customers’ views on the existing tax adviser authorisation process and potential changes to this process.
Research with individuals and small businesses to explore customer experiences of receiving a penalty or a penalty suspension.
Qualitative research with small and mid-sized businesses exploring experiences of accessing HMRC online services and understanding login requirements.
Qualitative research to understand Social Media Content Creators.
Qualitative research exploring small businesses’ suspected tax evasion behaviours.
Findings cover the first 2 waves of a multi-wave survey with tax agents tracking how they are preparing themselves and their clients for Making Tax Digital
Research to evaluate the effectiveness of the 2024 to 2025 Digital Channel Shift advertising campaign.
Quarterly results from The Financial Survey of Pension Scheme (FSPS) including memberships, income and expenditure, assets and liabilities.
Data on amusement permits, bingo clubs and bookmaking office licences, as well as the number of people employed in the gambling sector and annual gambling turnover.
HMRC commissioned Verian to undertake research with recipients of offshore income to explore their views about the current offshore penalties regime.
Qualitative research report to evaluate the notification of uncertain tax treatment policy.
An evaluation report summarising the evidence and conclusions of HMRC's evaluation of Uncertain Tax Treatment notification policy.
This report describes the main findings from the department's 2024 customer surveys with Individuals.
This report describes the main findings from the department's 2024 Agents, Small and Mid-Sized Businesses Customer Survey.
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