Skip to main content
Rail passenger experience

News and communications

Skip to results

249 results

Skip to results
249 results sorted by Updated (newest)
  • Transforming the rail passenger experience

    £750 million Birmingham New Street station re-opens.

    • Updated:

    First published during the 2015 to 2016 Cameron Conservative government

  • Transport Secretary hails Birmingham New Street station transformation

    Birmingham New Street station has been overhauled to dramatically improve passenger capacity and experience.

    • Updated:

    First published during the 2015 to 2016 Cameron Conservative government

  • Rail Minister renews pledge to tackle overcrowding on trains

    The government and rail industry continue to deliver capacity-boosting measures, as latest crowding statistics published.

    • Updated:

    First published during the 2015 to 2016 Cameron Conservative government

  • Smart ticketing to transform travel for Southeastern passengers

    Journeys between London, Kent and parts of East Sussex will be simplified as Southeastern signs up for smart cards.

    • Updated:

    First published during the 2015 to 2016 Cameron Conservative government

  • Modernising the passenger relationship

    Record infrastructure investment must be matched by investment in customer care.

    • Updated:

    First published during the 2015 to 2016 Cameron Conservative government

  • Rail strike, June 2015

    The national rail strikes scheduled for June 2015 have been suspended.

    • Updated:

    First published during the 2015 to 2016 Cameron Conservative government

  • Rail strike, May 2015

    The proposed national rail strike on Monday 25 and Tuesday 26 May 2015 has been suspended.

    • Updated:

    First published during the 2015 to 2016 Cameron Conservative government

  • Smart travel gains momentum across the country

    Initiatives announced to roll out smart tickets and contactless payment on public transport.

    • Updated:

    First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

  • New £50 million package of passenger benefits on South West Trains

    Department for Transport has reached an agreement with Stagecoach Group that will lead to a package of passenger improvements.

    • Updated:

    First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

  • Better journeys for passengers on TransPennine Express

    The new franchise agreement will deliver more seats, better services and wi-fi at stations across the north of England.

    • Updated:

    First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

  • Future Railway: launch of the Train Operator Competition

    Claire Perry launches new competition to improve rail services for passengers.

    • Updated:

    First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

  • Extra funding for station improvements

    Government announces £60 million station improvement fund to improve passenger experience.

    • Updated:

    First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

  • Passengers in east Suffolk set for bigger say on rail services

    Passengers in east Suffolk will have more say on how local rail services are run.

    • Updated:

    First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

  • Transformation of rail travel in the north

    Plans unveiled for rail passengers in the north include a brand new fleet of modern trains.

    • Updated:

    First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

  • Free wi-fi to help rail commuters stay connected

    Rail passengers to benefit from on-board wi-fi across England and Wales.

    • Updated:

    First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

  • Christmas rail disruption

    Actions to be taken in response to rail disruption during Christmas 2014.

    • Updated:

    First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

  • Thousands more seats for London Midland passengers

    New trains to bring more seats and services to passengers travelling between London and the West Midlands.

    • Updated:

    First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

  • Better journeys for east London and Essex passengers as c2c franchise starts

    Essex Thameside rail franchise begins with c2c.

    • Updated:

    First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

  • Ministerial correction: South West Trains

    Correction to the South West Trains, Official Report release.

    • Updated:

    First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government

  • Rail Passengers' Rights and Obligations regulations

    Consultation on exemptions from European Community regulations on Rail Passengers' Rights and Obligations released.

    • Updated:

    First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government