Guidance and regulation

The approach the Secretary of State will normally take in deciding how to exercise their role under the Ticketing and Settlement Agreement (TSA) in relation to ticket offices.

• From: Department for Transport
• Updated: 21 February 2023

• Secretary of State for Transport's Ticketing and Settlement Agreement ticket office guidance

  Ticket office opening (Part A) 1. Introduction This guidance document sets…

Guide simplifying and explaining the articles of regulation No 1371/2007, which affects UK rail passengers' rights and obligations.

• From: Department for Transport
• Updated: 24 March 2020

• Guidance on regulation No 1371/2007 on rail passengers' rights and obligations

  Introduction Regulation 1371/2007 on Rail Passengers’ Rights and…

Decision on the application from London Midland to change the opening hours of 86 ticket offices.

• From: Department for Transport
• Updated: 7 May 2013