Great British Railways online rail ticket retailing
Published 22 January 2025
Applies to England, Scotland and Wales
© Crown copyright 2025
This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk.
Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned.
This publication is available at https://www.gov.uk/government/publications/great-british-railways-online-rail-ticket-retailing/great-british-railways-online-rail-ticket-retailing
After Great British Railways is established following legislation, it will retail online by bringing together individual train operators’ ticket websites. It will work alongside a thriving private sector retail market, where all rail retailers can compete in an open and fair manner. The private sector will continue to play a key role in driving growth through innovation and investment and encouraging more people to choose rail.
Exact plans for Great British Railways online retail and ensuring a fair and competitive market will now be developed over time in close partnership with industry and the private sector. Further detail will be consulted on as part of wider proposals to establish Great British Railways, which will be delivered through the Railways Bill.
Great British Railways will deliver on the government’s commitment to simplify the complex web of fares and tickets that currently exist across the network, including by allowing passengers to buy tickets both online and offline.
In the coming months we will set out more detail about how, through Great British Railways, we will reform our railways to modernise working practices, make tickets simpler and fairer, and deliver a better service for passengers and a better deal for taxpayers.