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This playbook explains how we use social media at GDS. In it, we share our best practice, what we've learned and what we're planning to do.
How to use A/B testing to evaluate your digital health product.
Choosing an SMS aggregator service provider, setting up a sender ID, dealing with errors.
Service for Marketing Authorisation Holders, Manufacturers and Wholesalers.
Check a list of recent text messages from HMRC to help you decide if a text you've received is a scam.
Quality and labelling rules for growing, packing, distributing, importing and selling fresh fruit and vegetables.
Find out about the VAT domestic reverse charge procedure which applies to the buying and selling of certain goods and services.
Guidance on recommended text message wording for communicating chlamydia test results from the National Chlamydia Screening Programme.
Practical steps to manage the risk of online harm if your online platform allows people to interact, and to share text and other content.
Check recent contacts from HMRC to help you decide if a suspicious email, phone call, text or letter could be a scam.
How to use chatbots and webchat tools to improve your users’ experience of your service.
When to send emails and text messages to your users and how to write them.
Emergency alerts are broadcast from mobile phone masts. Find out if your phone or tablet can receive alerts.
Information for developing and testing of software for HMRC forms, returns and messages.
Don’t include personal or financial information like your National Insurance number or credit card details.
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