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Register to vote Register by 18 June to vote in the General Election on 4 July.
Find out what unacceptable or unreasonable actions are and how we approach them.
When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers
Rules on consumer and business sales contracts under the Unfair Contract Terms Act and Unfair Terms in Consumer Contracts Regulations
Your standard sales contracts must be ‘fair’ or you won’t be able to…
You can’t enforce unfair terms in a consumer contract, or unfair consumer…
Your standard contract would be unfair if you try to not take…
Your customers have implied rights when buying your goods or services.…
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
This webinar looks at the information an organisation makes available to clients, or potential clients, and how the consumer's expectations can be met.
How we support HM Revenue and Customs, the Valuation Office Agency and the Home Office to learn from complaints and work with them to improve their service.
You have the right to stop industrial action if it's unlawful and you're not someone representing a company
Assesses the impact of proposals to extend the range of remedies available to enforcers of consumer law. Analyses options that aim to increase…
The Environment Agency's position on unacceptable behaviour by customers towards its staff.
Consumer protection and rights for goods and services - returning faulty goods, consumer credit, credit and store cards, refunds.
What to do if you're an employer who has been taken to an employment tribunal. Find out about the hearing, what happens if you lose your case and how to appeal.
Get advice on consumer issues, your energy supply and postal service - numbers, enquiry forms, how to complain.
Employment Appeal Tribunal Judgment on Mrs Justice Williams on 10 June 2024.
Employment Appeal Tribunal judgment of Mr Justice Bourne on 11 April 2024.
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