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Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Guidance about the premium customer service for employers, explaining the benefits, costs, eligibility and how to apply.
Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
What to do if you think you've spotted a scam pretending to be from Companies House, and examples of scam emails, letters and telephone calls.
Clients award GAD 4.7 stars out of 5 for being highly valued. The findings are from our latest client feedback exercise which surveyed our clients about GAD.
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
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How to account for VAT if you make supplies to your customers, and you pay certain costs that you pass on when you invoice them.
How to use feedback from marketplace reviews to evaluate your digital health product.
Find out about how we manage unacceptable behaviour consistently and fairly.
VAT and other taxes on shopping and services, including tax-free shopping, energy-saving equipment and mobility aids.
When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers
Guide for suppliers on a Crown Commercial Service (CCS) commercial agreement, who supply common goods and services to the public sector.
How to take part in user research at the UK IPO – signing up, who we want to meet with, why we research and your data rights.
OISC online presentation on expectations in consumer care
Information on how quickly we will process your application.
How online marketplaces will deal with VAT for goods from overseas that are sold to customers in the UK.
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
The UK government's design principles and examples of how they've been used.
Research to explore what an increasingly effortless customer experience might look like for customers across various tax and benefits regimes.
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