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Data, Freedom of Information releases and corporate reports
This research aimed to identify the communication and information needs of customers approaching retirement.
When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers
Research to explore what an increasingly effortless customer experience might look like for customers across various tax and benefits regimes.
We understand that some of our customers may need additional support from us.
SLC issues guidance for repayment customers and answers common questions.
A collection of documents reporting on our work in 2020 to 2021 and setting out our plan for 2021 to 2022.
Qualitative research to understand the customer journey of small, micro and nano businesses that cannot meet their tax liabilities.
Data which tracks levels of satisfaction with service provided by communication providers (Broadband, Landline, Mobile and Pay TV)
SLC Customer Panel focused on customer expectations for the first session of the new year.
Customer declaration of specific uses of the scheduled category 1 or 2 substances (multiple transactions).
Find out how UK Export Finance works with banks and brokers to make exports happen.
Find out about the VAT place of supply rules if your business sells digital services to private consumers.
This webinar looks at the information an organisation makes available to clients, or potential clients, and how the consumer's expectations can be met.
Research exploring individuals’ experiences of having and making a complaint, dispute or mandatory reconsideration.
Research which explored business customers’ use of the Business Tax Account.
This research sought to identify, develop and test support options that could help prevent debt among Self Assessment customers.
Our Chief Technology Officer Kean Jones reflects on how we’re working towards smooth and seamless technology for our customers.
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