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Register to vote Register by 18 June to vote in the General Election on 4 July.
How to make sure your business’ terms and conditions are fair, and avoid unfair contract terms
The quarterly results of the Defence Infrastructure Organisation service delivery customer satisfaction tracker survey.
What behaviour we consider to be unacceptable and the steps we may take to deal with such behaviour.
The Environment Agency's position on unacceptable behaviour by customers towards its staff.
When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers
This research helped us to improve our understanding of customers’ experiences of the time it takes to resolve a query with HMRC.
Data which tracks levels of satisfaction with service provided by communication providers (Broadband, Landline, Mobile and Pay TV)
OISC online presentation on expectations in consumer care
This collection brings together all documents relating to DWP communications and customer insight research.
Resources for individuals and organisations to use supporting a variety of safety awareness campaigns.
Tells HM Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and our goods and services.
Tells HM Passport Office staff how to handle customers who exhibit threatening, abusive or violent behaviour.
This report provides an overview of benefit customers’ satisfaction and experience of the service they received from DWP between April 2020 and March 2021.
Research to improve the experience of contacting HM Revenue and Customs for individual taxpayers.
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