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DBS' Associate Director for Innovation discusses the role of AI and automation to support our customer service colleagues and enhance customers' experiences.
Data on UK Visas and Immigration customer service operations.
Customer service standards for visit and transit visa applications if you're applying from inside or outside the UK.
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How we support HM Revenue and Customs, the Valuation Office Agency and the Home Office to learn from complaints and work with them to improve their service.
An executive summary of the quantitative findings from the Insolvency Service’s annual customer service survey.
Data on UK Visas and Immigration (UKVI) customer service operations.
Customer service standards for Ukraine visa applications if you're applying from outside the UK.
This service commitment lets you know what you should expect from the Environment Agency (EA).
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