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Find out about how we manage unacceptable behaviour consistently and fairly.
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
Steps to help grow your business - finding finance, mentors, increasing sales and developing products and services
DBS' Associate Director for Innovation discusses the role of AI and automation to support our customer service colleagues and enhance customers' experiences.
Data on UK Visas and Immigration customer service operations.
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How we support HM Revenue and Customs, the Valuation Office Agency and the Home Office to learn from complaints and work with them to improve their service.
Find a Passport Customer Service Centre for Fast Track and Premium service passport applications - offices are in Belfast, Birmingham, Durham, Glasgow, Liverpool, London, Newport and Peterborough.
An executive summary of the quantitative findings from the Insolvency Service’s annual customer service survey.
Data on UK Visas and Immigration (UKVI) customer service operations.
Customer service standards for Ukraine visa applications if you're applying from outside the UK.
This service commitment lets you know what you should expect from the Environment Agency (EA).
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