We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
The CMA has launched a review into the veterinary services market for household pets.
How to prepare and analyse the data you collected for your evaluation.
Helping public health practitioners conducting evaluations – what the evaluation is, when it should be undertaken and the different types of evaluation available.
How to use a cost utility analysis to evaluate your digital health product.
Evaluation of 2 trials that changed how HMRC supported Self Assessment customers in the 2023 to 2024 tax year.
Why it's important to evaluate digital health products that have been developed rapidly and how to choose evaluation methods in these circumstances.
The Insolvency Service commissions an annual survey of its customers to measure and track levels of satisfaction with the service that the Agency provides.
How to evaluate digital outcomes, digital specialists and user research participants suppliers.
Information on group pre-challenge reviews, including what they are and when they can be requested.
Planning the practicalities and managing or conducting your evaluation.
An executive summary of the quantitative findings from the annual Customer Service survey 2021-2022
This collection brings together all documents relating to DWP communications and customer insight research.
Helping public health practitioners conducting evaluations – identifying when it is possible and appropriate to evaluate.
The quarterly results of the Defence Infrastructure Organisation service delivery customer satisfaction tracker survey.
OISC online presentation on expectations in consumer care
How to use a cost effectiveness analysis to evaluate your digital health product.
These reports set out the Regulator of Social Housing’s approach to consumer regulation.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab).