We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
What packaged goods are, how they are labelled, units of measurements used and compliance with weights and measures regulation.
Consumer protection and rights for goods and services - returning faulty goods, consumer credit, credit and store cards, refunds.
A report on the CMA’s review of issues affecting consumers on low incomes and how the CMA might address these.
Consumer Futures (formerly Consumer Focus), an executive non-departmental public body of BIS, represented consumers across regulated markets. It was abolished on 1 April 2014, with all its functions transferred to other bodies ( Citizens Advice , Citizens Advice Scotland and...
How to use a risk-based approach to carry out compulsory risk assessments of your business.
An independent research report.
The CMA is looking at consumer protection in the green heating and insulation sector.
New laws to be introduced to ban unavoidable hidden fees to force businesses to be upfront with customers
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. We’ll send you a link to a feedback form. It will take only 2 minutes to fill in. Don’t worry we won’t send you spam or share your email address with anyone.