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Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
Quantitative research with employers and employees to examine understanding, awareness and customer experience of the Coronavirus Job Retention Scheme.
Research factors affecting customer experience of contracted employment provision.
Privacy notice for the ‘Home buying and selling improvement’ research with citizens.
Research to improve the experience of contacting HM Revenue and Customs for individual taxpayers.
How to take part in research to help improve buying and selling.
This report provides an overview of customers’ satisfaction and experience of the service they received from the DWP Child Maintenance Service (CMS) between April 2020 and March 2021.
Research to understand customer perceptions of, and behavioural responses to, Intelligent Telephony Automation used on HMRC customer helplines.
Ipso MORI reports on surveys of business property owners and local authorities, carried out for the Valuation Office Agency 2012 to present.
Qualitative research exploring the behaviours and decision-making processes of businesses with regard to their research and development activity.
How customers are experiencing and interacting with Check, Challenge, Appeal (CCA).
Research on the Real Time Information pilot for PAYE.
Research to explore accessibility, customer experience and implementation of the SEIS scheme.
How the Buyer Credit Facility works, its benefits, eligibility and how to apply.
Research on employers taking part in the Real Time Information pilot.
Survey and analysis of Child Benefit customers' experience of dealing with HM Revenue and Customs.
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