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Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Guide for businesses on best practice when using non-disclosure clauses in compensation settlement agreements where product safety is a factor.
These reports set out the Regulator of Social Housing’s approach to consumer regulation.
This guidance explains how we handle complaints from customers about our conduct or standards of service.
Complain about a further education college, business providing apprenticeships or other adult education institution - complaints process, when to complain to the Education and Skills Funding Agency (ESFA)
How to complain about the service you get from the Department for Business and Trade (DBT).
Tell the CMA about issues with a business, a market, or to provide information about a new or existing case.
How to complain about customer service at the Criminal Injuries Compensation Authority.
Guidance on how residents and relatives can inform the CMA about a consumer protection issue with a care home.
The Consumer Forum brings together the CEOs of the economic regulators, plus the FCA and the CMA, with the relevant ministers from their respective sponsor departments. It aims to enhance collaboration and coordination between government and regulators.
We publish these summaries when we or the setting need to take action to ensure they are meeting requirements.
Social housing should be safe, secure and well maintained. If you have an issue with your landlord, it’s now easier to make things right.
ICPEN is an informal global network of more than 70 consumer protection authorities. The UK is represented by the Competition and Markets Authority.
Assesses the impact of proposals to extend the range of remedies available to enforcers of consumer law. Analyses options that aim to increase…
A clampdown on fake reviews and hidden fees has been announced by the Government which will help customers cut the costs of living.
A speech by Marcus Bokkerink, Chair of the Competition and Markets Authority (CMA), delivered at the CMA's 10 year anniversary event.
Guidance for HMRC complaints and appeals. Including how to complain and how to disagree with or appeal a decision.
Don’t include personal or financial information like your National Insurance number or credit card details.
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