How to respond
You’ll get a letter or email if someone claims you owe them money. You must respond by the date on the email or letter you receive.
You can respond by:
- paying the full amount
- paying only what you think you owe
- defending the claim (if you don’t think you owe any money or you’ve already paid)
You might have to pay more or get a county court judgment (CCJ) if you don’t respond in time.
If you need more time to respond
You can ask for another 14 days to respond if you’re defending the claim or paying only what you think you owe.
Download and fill in the acknowledgement of service form in the response pack.
Send it to the court address on the claim form.
The process is different in Scotland.