Raise a grievance at work
Mediation
Mediation is when an independent, impartial third party discusses a problem with you and your employer (or between you and another employee) to try and find a solution. It’s often used after informal discussions have not solved the issue.
Mediation is voluntary and confidential. The mediator cannot force you or your employer to accept a solution - both parties must agree on the way to solve the dispute.
It should not be used for problems that have to be formally investigated (such as discrimination or harassment).
Read Acas’s guide to mediation at work for more information.
You can find a mediation service in your area on the Civil Mediation Service website.