2. Grievance procedure

Your employer should put their grievance procedure in writing and share it with all staff, eg on the company intranet or in the HR manual.

It should include information about:

  • how to set out the details of your grievance in writing
  • who to send your letter to
  • who to write to if the normal contact person is involved in the grievance
  • a meeting with your employer to discuss the issue
  • how to appeal your employer’s decision
  • how long each stage should take