If you have a complaint about how your pension scheme is run, talk to your pension provider first. They have to respond within 8 weeks.
You can also contact the Pensions Ombudsman if you’re concerned about how a pension scheme is run.
Complain about marketing
If your provider has broken the law
If you think your pension provider has broken the law, you can complain to:
- the Pensions Regulator for workplace pensions
- the Financial Conduct Authority for personal and stakeholder pensions
If your provider goes bust
If the pension provider was authorised by the Financial Conduct Authority and can’t pay, you might get compensation from the Financial Services Compensation Scheme (FSCS).