Life in the UK Test
3. Cancellations, refunds and complaints
If you can’t go to the test that you booked
You must cancel your test if you can’t make it.
You’ll get a refund if you cancel your test 3 days or more before the date of the test.
How to cancel
Sign into your Life in the UK account.
Select ‘Confirmed tests’.
Select ‘Cancel tests’.
If you’re eligible for a refund due to cancellation, the £50 fee will be refunded to the card you used to book the test - you don’t need to contact UK Visas and Immigration.
You can then book a test on another date.
Ask for a refund
You can ask for a refund if the test centre cancels the test.
You can’t ask for a refund for any other reason, eg you brought the wrong ID, you were ill, you were late or you didn’t bring the right documents.
You must apply for a refund within 3 months of the test date.
Download and fill in in the refund request form. Send it to the address on the form.
Make a complaint
Contact learndirect to make a complaint.
You can also fill in a complaint form. Post it to the address on the form.
You’ll get a response within 10 working days.
You must send your complaint within 3 months of the test date.