Guidance

IT, software, web and telecoms professionals apprenticeships

Types of IT, software, web and telecoms professionals apprenticeships that you can apply for.

The IT industry develops computer solutions that help businesses and individuals become more successful in their work. IT professionals serve customers in all types of business. They could be developing software or websites, helping companies set up new systems, or training people to use their IT facilities.

Training opportunities

You’ll have the choice of focusing on either telecoms or IT. Telecoms covers broadband, mobile phones and satellite communications. It’s a fast-moving sector so you should have a keen interest in new technology. You’ll learn things like:

  • customer care
  • system security
  • managing software development
  • basic IT applications

As an iIntermediate level apprentice you could work as a support technician setting up new equipment or upgrading existing systems, or as a helpdesk professional working with customers to identify, troubleshoot and escalate IT faults.

On the advanced level apprenticeship you could work as a software developer creating software applications and websites, or as a software tester, testing applications before they are released.

As a higher apprentice you could work as an IT project manager overseeing the development of customer systems to meet a client’s business needs, or you could work as a network or telecoms manager, managing network growth and development, and supervising technical staff.

Types of apprenticeships

There are 3 types of apprenticeships in this sector.

Intermediate level apprenticeship

You can train in roles like:

  • support technician
  • website administrator
  • helpdesk professional
  • field operations (line installer and repairer)

Advanced level apprenticeship

You can train in roles like:

  • software/web developer
  • desktop support engineer
  • network planner
  • database administrator
  • network engineer
  • software tester

Higher apprenticeship

You can train in roles like:

  • IT project manager
  • analyst developer
  • IT service manager
  • IT security analyst
  • network/telecoms manager

Apply for an IT, software, web and telecoms professionals apprenticeship

You can become an apprentice in England if you’re:

  • 16 or over
  • eligible to work in England
  • not in full-time education