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HMRC internal manual

Tax Credits Manual

Renewals - work lists (Unprocessed): Unprocessed S17 work list - Terminated only

Version 2.0

Date published 07/01/2011

Changes to previous version - amended guidance.


Before you follow this guidance, make sure

  • you follow the guidance in TCM0138020 
  • you’ve the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles and Access Process’, selecting ‘Roles & Access Catalogue’ from the Related links menu
  • you’re in the correct MU. Use TCM0322460 for the correct MU number

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You would follow this guidance when the reason for the work item is ‘Terminated’. These are claims terminated by the computer due to a reply not being received.

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Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.

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Step 1

Follow the guidance in TCM0262120.