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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
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Miscellaneous (W to Z): Work lists - action dates (Info)

Using Function MAINTAIN WORKLISTS, you can amend the Action Date for a selected work item.

The Action Date is simply a reminder to you of the date when you next want to look at a case. It isn’t an instruction to the computer telling it when next to present the case to you.

You can also use the action date as a filter and sort item later on. For more information about filtering a work list, use TCM0140180.

Note: Guidance on how to action entries on a specific work list is detailed in the section to which the work list relates - for example, use TCM0076040 for guidance on how to action entries on the Incomplete Applications work list.