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HMRC internal manual

Tax Credits Manual

Miscellaneous (P to V): Visual impairment (Info)

Customers who are visually impaired can request that correspondence be sent to them in one of the following formats

  • Braille
  • large print
  • audiotape
  • floppy disk
  • CD-ROM.

You must set the Special Needs signal in Function AMEND APPLICATION and select one of the following options

  • Braille
  • Audio
  • Large Print.

Once you have selected an option, you should notify the Visually Impaired Media Unit (VIMU) of the request. VIMU can then register the customer on their database.

If you’ve identified that a manual notice is required in Braille, large print, audiotape, CD-ROM or floppy disk, complete the manual form with form TC648 and send to VIMU.

Note: If the customer has requested floppy disk or CD-ROM, select ‘Audio’ from the Special Needs drop-down menu as there are no options available for these. When you notify VIMU of the request, inform them of the format requested by the customer.

Note: If the Special Needs signal is set at ‘Braille’, ‘Audio’ or ‘Large Print’ and the customer notifies you of a change of address, notify VIMU of the change, otherwise correspondence will be sent to the previous address.

There is an Action Guide for this subject, select TCM0138140 to access it