TCM0062240 - Claims: capture (A-C): children - 18 or more on claim
Background
The computer is unable to fully capture claims with more than 18 children. If you receive a claim with more than 18 children, you must
- log the initial details of the claim
- transfer the claim to the Manual Payments Team.
Guidance
To deal with a claim with more than 18 children, consider steps 1 to 5.
Step 1
Use Function CAPTURE APPLICATION and in the Log screen
- log the initial details of the claim
- select ‘Paper’ from the Application Source field drop down list
- go to Step 2.
Step 2
Go to the Applicant screen and complete the Telephone Numbers field if the phone numbers have been provided
then
- go to Step 3.
Step 3
Select ‘Sm’ on the toolbar menu. You will be taken to the Summary Information screen
- on the Summary Information screen, complete the Application Notes field with the following message
‘TCMZ Customer has more than 18 children’ - select ‘Ap1’ on the toolbar menu. You will be taken to the Applicant screen
- go to Step 4.
Step 4
On the Applicant screen
- select [Store]. An entry will be made on the Incomplete Applications work list
- go to Step 5.
Step 5
Transfer the entry on the Incomplete Applications work list to
- the International Team Management Unit (MU). Use TCM0322460 for the correct MU number. Follow the guidance in TCM0140120. When transferring the work item, don’t change the action date
then - send the case papers to the International Team(This content has been withheld because of exemptions in the Freedom of Information Act 2000) .