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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
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Claims: capture (A-C): children - 18 or more on claim (AG)

Background

The computer is unable to fully capture claims with more than 18 children. If you receive a claim with more than 18 children, you must

  • log the initial details of the claim
  • transfer the claim to the Manual Payments Team.

Guidance

To deal with a claim with more than 18 children, consider steps 1 to 5.

Step 1

Use Function CAPTURE APPLICATION and in the Log screen

  • log the initial details of the claim
  • select ‘Paper’ from the Application Source field drop down list
  • go to .

Step 2

Go to the Applicant screen and complete the Telephone Numbers field if the phone numbers have been provided

then

  • go to .

Step 3

Select ‘Sm’ on the toolbar menu. You will be taken to the Summary Information screen

  • on the Summary Information screen, complete the Application Notes field with the following message

‘TCMZ Customer has more than 18 children’

  • select ‘Ap1’ on the toolbar menu. You will be taken to the Applicant screen
  • go to .

Step 4

On the Applicant screen

  • select [Store]. An entry will be made on the Incomplete Applications work list
  • go to .

Step 5

Transfer the entry on the Incomplete Applications work list to

  • the International Team Management Unit (MU). Use TCM0322460 for the correct MU number. Follow the guidance in TCM0140120. When transferring the work item, don’t change the action date

then

  • send the case papers to the International Team(This content has been withheld because of exemptions in the Freedom of Information Act 2000) .