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HMRC internal manual

Shared Workspace Business Manual

From
HM Revenue & Customs
Updated
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Item Types: Discussions

Discussion forums can be used to share ideas, to find solutions to problems or to airgeneral topics of interest. Members can create new topics or contribute to existing ones.The attachment box can be used to hold related information.

Each Discussion can contain a number of topics. It is good housekeeping to periodicallyclose old topics SW07430.

A full record of the dialogue in a Discussion is retained. For this reason Discussions arerecommended in preference to Intercoms SW07530.

Note: to close an old topic first open the discussion item, then selectthe discussion item from the breadcrumb trail. This opens a list of topics within thediscussion for review and potential closure.