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HMRC internal manual

Self Assessment Manual

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HM Revenue & Customs
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Repayments: repayment work lists: introduction

In the Repayments business area there are 7 Work Management work lists.

The work lists are

  • ‘Inhibited Automatic Repayments’ (W030)
  • ‘Overpayments in Closed Cases’ (W047)
  • ‘Over-repayments’ (W044)
  • ‘Post Repayment Check’ (W031)
  • ‘Rejected Repayments (W029)
  • ‘Repayments To Be Authorised Or Cancelled’ (W043)
  • ‘Repayments for Quality Checks’ (W028)

The table below tells you the event that will create the work item and the work list in which it will appear.

Work list Event
   
Inhibited automatic repayments  
W030 A computer generated repayment would be made but for the presence of an inhibition on the taxpayer record. For example, the ‘No repayment’ signal.
  Overpayments in Closed Cases
W047 A final year charge has been recorded, there is a total overpayment on the record of £500 or more and following the final year charge being recorded, the ‘Last Year Return’ signal has been set manually or automatically.
  Over-repayments
W044 A balancing charge credit (BCC) has been repaid and the return has subsequently been amended creating an over-repayment. Does not include over-repayments of freestanding credits.
  Post repayment check
W031 Automatic risk factors cause the repayment to be selected by a periodic process for a post repayment check.
  Rejected repayments
W029 An authorised repayment is rejected by BACS because the bank sort code number is incorrect.
  Repayments to be authorised or cancelled
W028 Automatic risk factors cause the repayment to be selected for authorisation or cancellation before issue.
  Repayments for Quality Checks
W043 Automatic risk factor causes the repayment to be selected for quality checks (QA/QC checks) before authorisation and issue.

In view of the nature of these work lists they are for immediate action and should be reviewed daily. The exception to this is the W047 work list ‘Overpayments in Closed Cases’ which is to be reviewed weekly. 

Exceptionally, following the transfer of processing responsibility, a work item could appear on a work list where the repayment was initiated in the old office. You will therefore need to take appropriate steps to obtain the relevant papers in order to deal with the work item.

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For more information about the Work Management System, see section ‘Work Management’ (SAM71000 onwards).