RM5532 - RO instructions: Preparing the claim for repayment

When you have calculated the overpayment

• follow the instructions at RM2584 onwards

• if supplement is due calculate it (RM2588 onwards)
• if there are any arrears see RM2608 onwards

• complete an R23 (RM2640)
• prepare an explanation of the repayment for the claimant as follows

• use a form R37 or R37A-1 if it is suitable. Otherwise prepare a typed computation
• keep your explanation clear and simple. Do not use abbreviations
• keep a copy
• put the computation on top of the claim papers so that it can be sent with the payable order
• always send the computation to the agent if there is one

• before you pass the file through for repayment (RM2644) mark the file back to you to clear the `Manual claims register’ when the payable order has been issued. (RM5536)