RM524 - Processing a claim: Registering the claim

Register the claim

• use RC (RM2000)
• if a claim is too old to register in RC pass it to an RO.

After registration (RM2012)

• connect the claim with the file

• if there are no vouchers

• issue form R186

• note the file and put it away

• if there are vouchers pass

• R40(SP) cases to a nominated RA
• other cases to an RO.