Processing a claim: RA action on receipt of a claim
When the claim is received in the District (RM1004 onwards) the RA should take the following steps
check that the form is signed
if the form is unsigned return the claim
- with any vouchers and documents
- without stamping the form or cancelling the vouchers
if the form is signed stamp it with the date of receipt.
If the case is already set up
- cancel the vouchers
- return any documents received with the claim (RM1024)
- see RM524 next.
If the case is not set up ask an RO for advice.
The RO will tell you to either
- send the claim to the correct District or section
- set it up as follows
allocate a file reference
prepare a file cover in the taxpayer’s name
follow any special instructions
cancel any vouchers
return any documents received with the claim (RM1024)
use CZ (RM1500 onwards)
see RM524 next.
The RO may ask you to set up a case before receiving a claim. Set it up as above but issue a claim form, instead of registering a claim (RM1204).