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HMRC internal manual

Repayment Claims Manual

Replacement of computer issued payable order: different amount

If you are issuing a replacement computer issued payable order in a different amount to the original complete Prime Format as follows.

Field Entry
IDENTITY Your identy
PASSWORD Your password
NINO/REGISTER NO The claims reference number
YEAR The last two numbers of the year
Example: 1990-91 enter 91  
DETAILS Leave blank

Press SEND

You will get Format 1. Make or amend entries using the rules at RM2560, and the following instructions.

Field Entry and notes
CANC Enter Y
CANCELLED SERIAL NO Enter the serial number of the cancelled payable order. This is shown on the FA2601
It must be the serial number of a payable order which was issued by the computer for that year.  

Press SEND

Complete Format 2 using the rules at RM2568.

Complete Format 3 using the rules at RM2572.


  • check that the hardcopy already in the file shows CANCELLED or STOPPED
  • wait for the amended hardcopy
  • if the repayment is for more than £250,000 complete a form R49
  • pass the file through for repayment.