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HMRC internal manual

Repayment Claims Manual

Payable orders: Replacement of manual payable order: different amount

When you are issuing a replacement manual payable order in a different amount to the original complete Prime Format as follows.

Prime Format Field Entry
  IDENTITY Your identity
  PASSWORD Your password
  NINO/REGISTER NO The claims reference number
  YEAR The last two numbers of the year
Example: for 1990-91 enter 91    
  DETAILS Leave blank

Press SEND

You will get Format 1 with the previous entries shown unprotected so that you can make any amendments. Use the rules for completion of Format 1 at RM2560 with one exception, namely

Field Entry
TOTAL TAX ALREADY REPAID MANUALLY FOR THIS YEAR Enter 0.00 as the payable order has been cancelled. You must not leave it blank.

Press SEND

Complete Format 2 using the rules at RM2568.

Press SEND

Complete Format 3 using the rules at RM2572.

Press SEND


  • wait for the hardcopy
  • complete an amended R37
  • if the repayment is more than £ 250,000 complete a form R49
  • strike through the amount box on the R23 and enter the amended figures. Take care not to obliterate the original
  • check that

    • the hardcopy and R23 show CANCELLED or STOPPED
    • the re-issue box contains the serial number of the cancelled or stopped payable order
  • pass the file through for repayment.