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HMRC internal manual

Repayment Claims Manual

From
HM Revenue & Customs
Updated
, see all updates

How to prepare and issue payable order: Issue at counter

When someone calls to collect the payable order follow the instructions in the table below.

Caller Action
   
Claimant Before you hand over the payable order
  • satisfy yourself about the caller’s identity
  • get a simple receipt on headed notepaper to show

 

  • the payable order number
  • the amount
  • the date
  • the signature of the caller (check this with the signature on the claim).Do not hand over the order if the signatures on the receipt and claim form do not match.If the claimant has not given an address, hand over the order in the presence of another officer acting as a witness.Both you and the witness should sign on the claim papers that the order was handed over on the date noted.    
      Nominee Before you hand over the payable order
  • make sure you have the request from the claimant together with a specimen of the nominee’s signature
  • satisfy yourself about the caller’s identity
  • get a simple receipt on headed notepaper to show

  • the payable order number
  • the amount
  • the name of the claimant
  • the date
  • the signature of the nominee (check this against the specimen sent by the claimant).Do not hand over the order if the signature on the receipt does not match the specimen. Contact the claimant and explain what has happened.    
      Company representative Before you hand over the payable order
  • make sure you have the request from the company together with the specimen of the representative’s signature.
  • satisfy yourself about the caller’s identity
  • get a simple receipt on headed notepaper to show

  • the payable order number
  • the amount
  • the date
  • the signature of the representative (check this against the specimen sent by the company).Do not hand over the order if the signature on the receipt does not match the specimen. Contact the claimant and explain what has happened.