RM1024 - RA action: If there is a document with the claim

Never pin or pierce an original document in any way.

If the Public Trustee provides you with a photocopy or certified copy you need not return it. In other cases, if there is an original document with the claim

• do not stamp the document or mark it in any way
• return the document to the claimant with a letter based on the draft below
• make a note of the date of return on the claim papers
• if you cannot hand it back
• return it by recorded delivery

or

• return it by registered post if the claimant asks you to.

Adapt the following draft letter to suit the circumstances.

I am returning the document which you sent me with your claim/on ……….* because I cannot deal with the claim immediately.

If possible I shall examine your claim without the document. If I do need the document before making any repayment I shall write and ask you to return it to me for inspection.

• delete or complete as appropriate.