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HMRC internal manual

PAYE Manual

Work management: PAYE work management system: view work item / history / notes

A work item can be viewed and worked by using

  • Get Next, or
  • Search for work item, or
  • User work list
  • When you view a work item the following screens are available
  • History
  • Notes

When you select the History icon the history of the work item will be displayed. Advanced view expands the history screen to show more details. Selecting the basic view will collapse the screen and return you to the basic history of the work item.

To view the notes on a work item, select the Paperclip icon. If there is more than one note you need to select the + sign and a list of work item notes will be displayed. You need to highlight the note you want to view.

You can delete a work item note but only do this if you are sure it will not be needed.