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HMRC internal manual

PAYE Manual

Work management: PAYE work management system: user work lists

When you access the PAYE Work Management system a list of work items allocated to your work list is displayed. A maximum of 10 items can be assigned to your work list. The following information will be displayed for the work items in your work list

  • Creation date
  • Work item type
  • Status
  • BF date
  • Work item ID
  • NINO
  • TRN
  • Emp Ref

You can sort the work list by selecting the column headings and refresh the work list by selecting ‘Refresh’.

You can select a particular work item to view the details and then, in most cases, ‘hyperlink’ to the PAYE Service for the individual’s record.

If required you can split the screen in order to display both your work list and the selected work item by selecting the Split Screen icon.

If a work item is not worked by you within a certain period of time the work item will be returned to the national work basket, this will prevent a work item becoming stranded if you are absent.