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HMRC internal manual

PAYE Manual

From
HM Revenue & Customs
Updated
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Work management: PAYE work management system: get next work item

  To add work items to your work list, you first need to obtain them from the basket. To do this you must select the [Get Next] button. The system will retrieve the highest priority work item associated with your user role from the basket and automatically assign it to your work list. 

Note: A maximum of 10 work items can be assigned to your work list at any one time of which only one can be added by ‘Get Next’. (A further 9 items can be added by using the search and assign options).

The [Get Next] function will not retrieve the following items

  • A work item that is on BF
  • A work item that is on another user’s work list
  • Work items that are not appropriate to your user role

The PAYE Work Management system presents you with a new work item once the previous work item has been processed. However if there are no work items suitable to your user role an appropriate message will be displayed.

  • If you already have an open work item obtained by [Get Next] the following message will be displayed

    • You must resolve current work item before obtaining another work item
  • If your work list is already at the maximum size (10 items) the following message will be displayed

    • You must resolve current work item(s) before obtaining another work item
  • If there are no open work items which can be assigned to your current role the following message will be displayed

    • There are currently no work items available to this role, please contact your manager

If none of the above messages apply the ‘View work item’ screen will be displayed.

If you have a work item open use the [x] button to close the screen and the work list will be displayed.

Note: A re-directed work item will be available by [Get Next] to an operator in any role specified to receive that work item once re-directed.