ECSH33040 - Support available

You need to review your compliance check regularly to ensure that you have the right technical and specialist support to address the risks identified and complete your case.

Getting the support at the correct stage will help you avoid delay and will help to reduce the burden on the business.

You should use all available written resources, see ECSH 170000, as well as information available in:

  • the Knowledge Library
  • EC Capability and Learning Zone
  • Kallidus training courses (link in ‘My Services’)
  • ECSH32935 Tactical and Information Packages (TIPs)

Single point of contact (SPOC) or Ringmaster

The first port of call should be to the single point of contact (SPOC) in your team for the appropriate sector, or Ringmaster if there is one for the project under which your case is packaged. You should also consult with your Team Leader.

Sector Specialist Team

The Sector Specialist Team is made up of specialists in each sector. If you have a query after using the above resources, you can email DL-ECS Technical Capability and Learning for advice, including the case reference (and decision and evidence log where appropriate). Please ensure your Team Leader is cc’d in.

The Sector Specialists may also provide advice during sector meetings, project overviews and drop-in sessions via Teams, where queries can be asked and discussed amongst peers. These are more suitable for general or quick queries and less suitable for in-depth or very complicated discussions but can be an opportunity to raise a concern which can then be discussed one to one.

Advice Request (AR)

An advice requires (AR), previously referred to as a Policy Advice Request (PAR), should be submitted when issues arise which cannot be resolved by consulting either guidance or colleagues and where the Sector Specialist has asked you to complete one. They will respond to you formally or discuss with Policy and then respond in line with Policy/HMRC Legal Group advice.

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

HMRC Legal Group (formerly SOLS)

If it is decided that HMRC Legal Group advice is needed regarding a technical point in an AR, EC-S Policy will update the Sector Specialist on this and put in a request for advice to HMRC Legal Group.

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

Data handler

If you need help with obtaining, processing or analysing data, see ECSH32928.

Extra Support team

If you need help from the Extra Support team, see ECSH32926.

Language services

If you need help overcoming language barriers and translation services, see ECSH32927.