ECSH32538 - Roles and responsibilities - The role of single points of contact (SPOCs)

You may be asked to act as a Single Point of Contact (SPOC) for a specific sector. The responsibilities of a sector SPOC include:

  • Attending sector meetings (or arranging a deputy).
  • Disseminating sector meeting minutes and other key messages.
  • Preparing and delivering updates on all cases within your team, highlighting any issues with case progression.
  • Having awareness of information in the Knowledge Library and SharePoint site.
  • Assisting team members with casework and acting as a second officer when required.
  • Encouraging team members to include you as the SPOC for advice prior to progressing to your Team Leader and Technical Specialists.
  • Assisting other SPOCs as required.

The SPOC directory can be found in the EC-S Structure and Roles section of the Knowledge Library.