DMBM880040 - RLS: Tracing Unit procedures: Address found: Tax Credit work items

The majority of this manual will be archived on 30 Apr 2024. If there is content within this manual you use regularly, email hmrcmanualsteam@hmrc.gov.uk to let us know.

On receipt of the RLS case, either from IDMS or on form RLS101, Tracing Group will<ul><li class="filledcircle">retain the case while comprehensive trace activity to obtain an alternative address is undertaken</li><li class="filledcircle">ensure that the IDMS Action History Notes are updated each time the case is worked.</li></ul><h2>Where a new address is found</h2><h3>Sole Applicants/ Joint applications where both claimants are known to be RLS</h3>Where an alternative contact address is found, Tracing Group will<ul><li class="filledcircle">update the address on TBS and IDMS</li><li class="filledcircle">remove the RLS notation on IDMS</li><li class="filledcircle">update the IDMS Action History note to provide any relevant additional information</li><li class="filledcircle">return the case to the associated DMO via IDMS under the C/W Tax Credits role or the appropriate enforcement role</li></ul><h3>Household breakdown cases where only one claimant is known to be RLS</h3>Where an alternative contact address is found, Tracing Group will<ul><li class="filledcircle">update the address on TBS and IDMS</li><li class="filledcircle">remove the RLS notation on IDMS</li><li class="filledcircle">update the IDMS Action History note to provide any relevant additional information</li><li class="filledcircle">return the form RLS101 with a covering memo advising of the new address to the issuing DMO</li></ul><h2>Where no new address is found</h2><h3>Sole Applicants/ Joint applications where both claimants are known to be RLS</h3>Where an alternative contact address cannot be found Tracing Group will<ul><li class="filledcircle">update the IDMS Action History note to reflect that trace enquiries are complete</li><li class="filledcircle">(This content has been withheld because of exemptions in the Freedom of Information Act 2000)</li></ul><h3>Household breakdown cases where only one claimant is known to be RLS</h3>Where an alternative contact address cannot be found Tracing Group will<ul><li class="filledcircle">update the IDMS Action History note to provide any relevant additional information</li><li class="filledcircle">return the form RLS101 to the issuing DMO to follow the guidance prescribed in BGN081/07</li></ul>The work item will<ul><li class="dash">appear on the C/W TAX CREDITS worklist</li><li class="dash">have a next action of RLS review and a B/F date of today.</li></ul>You should <ul><li class="filledcircle">use the REFINE WORKLIST function regularly to identify these cases so you can </li><li class="filledcircle">resume recovery activity.</li></ul>