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HMRC internal manual

Debt Management and Banking Manual

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HM Revenue & Customs
Updated
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RLS: Tracing Unit procedures: Address found: Tax Credit work items

On receipt of the RLS case, either from IDMS or on form RLS101, Tracing Group will

  • retain the case while comprehensive trace activity to obtain an alternative address is undertaken
  • ensure that the IDMS Action History Notes are updated each time the case is worked.

Where a new address is found

Sole Applicants/ Joint applications where both claimants are known to be RLSWhere an alternative contact address is found, Tracing Group will

  • update the address on TBS and IDMS
  • remove the RLS notation on IDMS
  • update the IDMS Action History note to provide any relevant additional information
  • return the case to the associated DMO via IDMS under the C/W Tax Credits role or the appropriate enforcement role

Household breakdown cases where only one claimant is known to be RLSWhere an alternative contact address is found, Tracing Group will

  • update the address on TBS and IDMS
  • remove the RLS notation on IDMS
  • update the IDMS Action History note to provide any relevant additional information
  • return the form RLS101 with a covering memo advising of the new address to the issuing DMO

Where no new address is found

Sole Applicants/ Joint applications where both claimants are known to be RLSWhere an alternative contact address cannot be found Tracing Group will

  • update the IDMS Action History note to reflect that trace enquiries are complete
  • (This content has been withheld because of exemptions in the Freedom of Information Act 2000)

Household breakdown cases where only one claimant is known to be RLSWhere an alternative contact address cannot be found Tracing Group will

  • update the IDMS Action History note to provide any relevant additional information
  • return the form RLS101 to the issuing DMO to follow the guidance prescribed in BGN081/07The work item will

  • appear on the C/W TAX CREDITS worklist
  • have a next action of RLS review and a B/F date of today.You should

  • use the REFINE WORKLIST function regularly to identify these cases so you can
  • resume recovery activity.