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HMRC internal manual

Debt Management and Banking Manual

HM Revenue & Customs
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RLS: Tracing Unit procedures: Address found: PAYE work items

When you trace an address you should

  • enter the address on to IDMS using the DESIGNATORY DETAILS function and unset the RLS signal
  • record an appropriate note on ACTION HISTORY
  • transfer the record at Taxpayer and work item level to the appropriate debt management office based on the address using the IDMS TRANSFER OWNERSHIP function.

Note: You will not need to change the OU on BROCS as this will be doneautomatically overnight when you transfer ownership on IDMS

The work item will

  • appear on C/WPAYE worklist
  • show on next action date of RLS review and a B/F date of today.

You should

  • use the REFINE WORKLIST function regularly to identify these cases so you can
  • resume recovery activity.