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HMRC internal manual

Compliance Operational Guidance

From
HM Revenue & Customs
Updated
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Supporting Guidance: employer compliance: guidance by subject: liaison: risk & intelligence service (RIS) - operations

The Performance and Workflow Management team are responsible for analytical delivery and quality assurance of performance statistics. They are the central point within RIS Operations for the development and reporting of performance measures and the underpinning of management information. They produce National Delivery schedules to serve as a management and planning tool for Local Compliance and RIS managers, setting out:

  • LC available resource and case requirement
  • RIS cases planned to deliver.