Complaints from External Customers about the Conduct of HMRC staff Guidance

CECCG13000 - Complaints Handling Procedure: Contents

1. CECCG13100

   Overview
2. CECCG13200

   Access to the complaints system
3. CECCG13300

   Action required by managers of staff subject to a complaint
4. CECCG13400

   Referral procedure for complaints handling staff
5. CECCG13500

   Information and documentation required by Internal Investigations
6. CECCG13600

   Referral procedure for all other staff
7. CECCG13700

   Recording a complaint
8. CECCG13800

   Resolving a complaint
9. CECCG13950

   Contact with the complainant