Working safely during coronavirus (COVID-19)

Hotels and other guest accommodation

Guidance for people who work in or run hotels and other guest accommodation

Applies to: England (see guidance for Wales, Scotland, and Northern Ireland)

National restrictions begin in England from 5 November. Find out about the new restrictions and what you can and cannot do and read what the national restrictions mean for hotels and other guest accommodation below.

This guidance will remain live to help you understand how to keep your business safe when open and can still be used by those businesses which are permitted to operate under the national restrictions.

For hotels and other guest accommodation, the new national restrictions mean:

People should stay at home, except for specific purposes

People should avoid all non-essential travel by private or public transport. Essential travel includes, but is not limited to travelling to work where your workplace is open or you cannot work from home; and travelling to education or for caring responsibilities. Where any staff can work from home, they must do so.

Overnight stays and holidays away from primary residences will not be allowed - including holidays in the UK and abroad. This includes staying in a second home or caravan, or people staying with anyone they do not live with or are not in a support bubble with. There are specific exceptions, for example if people need to stay away from home (including in a second home) for work or education purposes.

When travel is necessary and staying in hotels and other guest accommodation required, we expect people to act responsibly, in line with government regulations and guidance.

At the time that restrictions are brought in, if people are currently on holiday and it is not reasonable for them to curtail their stay, they may finish their holiday as planned; the duration of stay should only be as long as reasonably necessary and they should return home as soon as practical. People must comply with the ‘stay at home’ requirements and make every effort to reduce socialising indoors outside of their household whilst in holiday accommodation in the meantime.

People who need to travel abroad before 2 December (and are legally permitted to do so, for example, because it is for work), should look at the rules in place at their destination, the Foreign, Commonwealth and Development Office (FCDO) travel advice and the current travel corridor list.

International visitors may continue to enter the country, subject to the existing Travel Corridor rules. Whilst here, international visitors should adhere to all regulations and guidance.

Certain businesses and venues will be ordered to close

Accommodation providers, whether in a hotel, hostel, B&B, holiday apartment, home, cottage or bungalow, campsite, caravan park or boarding house, canal boat or any other vessel must close unless the exemptions set out in law apply. Accommodation providers should only open for those who:

  • are unable to return to their main residence

  • use that accommodation as their main residence

  • need accommodation while moving house or attending a funeral

  • need to self-isolate as required by law

  • need accommodation for the purposes of their work, or children who need accommodation for the purposes of education

  • are elite athletes, their coach or (in the case of an elite athlete who is a child), the parent of an elite athlete, and need accommodation for the purposes of training or competition

  • are currently in that accommodation at the time when national restrictions come into force

  • are visiting from abroad on holiday or for work purposes

  • are being provided accommodation to relieve homelessness

Accommodation providers may keep their business open to provide accommodation to vulnerable groups including the homeless or for the purposes of a women’s refuge or a vulnerable person’s refuge; to host blood donation sessions; or for any purpose requested by the Secretary of State, or a local authority.

Accommodation providers should take all reasonable steps to encourage guests to adhere to government restrictions, including informing guests of restrictions when taking bookings and communicating to all customers, including those with existing bookings, reminding them not to travel unless it is essential (such as for work purposes or attending a funeral).

Accommodation providers should not intentionally facilitate bookings that do not adhere to government restrictions. Those not complying with these responsibilities may be at risk of the premises being closed.

For existing bookings, accommodation providers should give guests a chance to cancel their bookings if they intend on no longer travelling and staying at the accommodation.

Accommodation providers may refuse or cancel bookings. The decision to refuse service is at the discretion of the business owner, and the terms of the booking contract may allow for discretionary cancellations.

If a booking is cancelled, either by the guest or the provider, we encourage accommodation providers to offer alternative dates if this can be agreed with the customer. If this cannot be arranged, we encourage accommodation providers to provide a refund as they have for customers during the broader lockdown period, which may depend on the terms of the booking contract.

Restaurants and bars within guest accommodation should remain closed although food and/or drink including alcohol can be provided through room service as long as it is ordered by phone or online.

Communal spaces such as lounges or lobbies may remain open to guests but no food or drink should be served in these spaces, people should be encouraged not to gather and social distancing should be observed.

Business meetings and events are advised against, but may take place with up to a total of 30 people if reasonably necessary - for example for the purposes of work that cannot be done at home - if social distancing can be maintained and the venue can demonstrate it has followed the COVID-19 guidance. Event spaces can be used for reasons permitted by law, including for education and training purposes where reasonably necessary.

From Thursday 5 November, national restrictions supersede the contents of this guidance document, in particular where the document refers to Local COVID Alert Levels. This guidance document can still be used by those businesses which are permitted to operate under the national restrictions, to support those businesses to operate safely.

Please read the priority actions and full guidance below.

Priority actions to take - what businesses need to do to protect staff and customers

Seven steps to protect yourself, your staff and your customers during coronavirus.

  1. Complete a COVID-19 risk assessment. Share it with all your staff. Find out how to do a risk assessment.

  2. Clean more often. Increase how often you clean surfaces, especially those that are being touched a lot. Ask your staff and your customers to use hand sanitiser and wash their hands frequently.

  3. Ask your customers to wear face coverings in any indoor space or where required to do so by law. That is especially important if your customers are likely to be around people they do not normally meet. Some exemptions apply. Check when to wear one, exemptions, and how to make your own.

  4. Make sure everyone is social distancing. Make it easy for everyone to do so by putting up signs or introducing a one way system that your customers can follow.

  5. Increase ventilation by keeping doors and windows open where possible and running ventilation systems at all times.

  6. Take part in NHS Test and Trace by keeping a record of all your customers for 21 days. From 18 September, this will be enforced in law. Some exemptions apply. Check Maintaining records of staff, customers and visitors to support NHS Test and Trace for details.

  7. Turn people with coronavirus symptoms away. If a staff member (or someone in their household) or a customer has a persistent cough, a high temperature or has lost their sense of taste or smell, they should be isolating.

Three more things you need to be aware of:

  • Let customers know that by law they can only visit in groups as set out in social distancing guidelines. Check with customers on arrival who they are with and how many people will be attending. Put up signs to remind customers to only interact with their group.
  • Encourage contactless payments. Whenever possible, use online booking and pre-payment and ask for contactless payments.
  • Manage food and drink service safely. Minimise customer self-service of food, cutlery and condiments, as well as contact between staff and guests.

This hotels and other guest accommodation guidance document sets out national restrictions that are in place for local COVID alert level: medium

A summary of this means:

  • People must not socialise in groups larger than 6, indoors or outdoors (other than where a legal exemption applies)

  • Businesses and venues can continue to operate, in a COVID-secure manner, other than those that remain closed in law

  • Certain businesses are required to ensure customers only consume food and drink while seated, and must close between 10pm and 5am

  • Businesses and venues selling food for consumption off the premises can continue to do so after 10pm as long as this is through delivery service, click-and-collect or drive-through

  • Weddings and funerals can go ahead with restrictions on numbers of attendees

  • People are able to travel to/from the area and stay overnight in accommodation including hotels and self-catering in groups of up to six people (or larger if from a single household/support bubble)

In addition, this hotel and other guest accommodation guidance will highlight key restrictions and provide further clarification on measures that are in place for local COVID alert level: high and local COVID alert level: very high areas. You should always check the local COVID alert level of your local area to see which level applies to your business or organisation in your area. There is also information on further restrictions for Covid alert level: high or very high.

A summary of key restrictions relating to local COVID alert level: high and local COVID alert level: very high areas can be found in the table below, these are in addition to restrictions in local COVID alert level medium These are the priority actions to make your business safe during coronavirus. You should also read the full version of the guidance below.

Local COVID alert level: high Local COVID alert level: very high
Socialising indoors People must not socialise with anybody outside of their household or support bubble in any indoor setting, whether at home or in a public place People must not socialise with anybody outside of their household or support bubble in any indoor setting, whether at home or in a public place
Socialising outdoors People must not socialise in a group of more than 6 outside, including in a private garden or public outdoor spaces like beaches or parks (other than where specific exemptions apply in law) People must not meet with other people outside of their household or support bubble in a private garden or in most outdoor public venues.
Business closures Businesses and venues can continue to operate, in a COVID-secure manner, other than those that remain closed in law Pubs and bars must close. They can only remain open where they operate as if they were a restaurant, which means serving substantial meals, like a main lunchtime or evening meal. They may only serve alcohol as part of such a meal.

Hotel bars must close between 10pm and 5am. Hotel bars selling alcohol for consumption on the premises must only provide table service. This means all food and drink (whether or not alcoholic) must be ordered from, served at and consumed by seated customers.

Hotels will still be able to provide food and drink including alcohol through room service between the hours of 10pm and 5am as long as it is ordered by phone or online.
Travel and overnight stays People can continue to travel within high alert level areas, can make overnight stays, and can leave high alert level areas to go on holiday but should only do so with members of their own household/support bubble. People should look to reduce the number of journeys they make where possible. People should try to avoid travelling outside the very-high alert level area they are in or entering a very-high alert level area, other than for things like work, education or youth services, to meet caring responsibilities or if travelling through as part of a longer journey.

People should avoid staying overnight in another part of the UK if they are resident in a very-high alert level area, or avoid staying overnight in a very-high alert level area if you are resident elsewhere. If an overnight stay is essential, people must only do so with other people they live with.

People may make overnight stays in hotels or other accommodation within a very high alert area if they are resident in that area. People must not stay overnight with other people that they do not live with or support bubble.

While we are advising against travel outside of a local covid alert level: very high area, people are still allowed to travel abroad. Anyone planning to travel abroad should check the situation in their destination country and what restrictions they will be subject to, as well as Foreign Office travel advice and the current travel corridor list.

Further information can be found in section 2.5.

Introduction

This document is to help employers, employees and the self-employed in England understand how to work as safely as possible and protect their customers during the COVID-19 pandemic while keeping to the recommended social distancing and face coverings guidance applicable at the time.

Public health is devolved in Northern Ireland, Scotland and Wales; this guidance should be considered alongside local public health and safety requirements and legislation in Northern Ireland, Scotland and Wales. For advice to businesses in other parts of the UK please see guidance set by the Northern Ireland Executive, the Scottish Government, and the Welsh Government. Tourism is also a devolved competency; as such, this guidance is meant to complement any guidance in the Devolved Administrations, where relevant.

While this guidance applies to England, you should always check the local COVID alert level of your area. If so, you should first read the guidance relevant to your area as this may supersede guidance in this guidance.

If you have any feedback for us, please email tourismheritagecovid@dcms.gov.uk.

How to use this guidance

This document sets out guidance on how to open hotels and other guest accommodation safely while minimising the risk of spreading COVID-19. It gives practical considerations for how guidance can be applied in the workplace and at these locations.

We know many people are also keen to return to or contribute to volunteering. Organisations have a duty of care to volunteers to ensure as far as reasonably practicable they are not exposed to risks to their health and safety. This guidance around working safely during COVID-19 should ensure that volunteers are afforded the same level of protection to their health and safety as others, such as workers and customers.

Each business will need to adapt this into the specific actions it needs to take, depending on the nature of their business, including the size and type of business, how it is organised, operated, managed and regulated. A site by site approach is essential and COVID-19 risk assessment for premises will be unique. Therefore this guidance should be used to translate to whatever areas are relevant to your business and any measures that are taken should fit safely with any operational needs.

This guidance does not supersede any legal obligations relating to health and safety, employment or equalities and it is important that as a business or an employer you continue to comply with your existing obligations, including those relating to individuals with protected characteristics. It contains non-statutory guidance to take into account when complying with these existing obligations. When considering how to apply this guidance, take into account agency workers, contractors and other people including guests, as well as your employees.

To help you decide which actions to take, you need to carry out an appropriate COVID-19 risk assessment, at a business and site level, just as you would for other health and safety related hazards. This risk assessment must be done in consultation with unions or workers.

In some instances hotels and other guest accommodation premises are let out to third party contractors and operators for specific usage. In such cases, whilst the premises remain under the direct control of the owner, the actual event or function is under the control of the event planner/organiser. In such instances both parties should carry out Risk Assessments and ensure that responsibility for safety management is clearly articulated and agreed.

What do we mean by ‘hotels and other guest accommodation’?

Hotels and other guest accommodation includes: income generating accommodation for example, hostels, motels, inns, pubs, student accommodation (when it is used as a hotel or guest accommodation, for example during a conference), holiday parks, B&B’s, short term serviced accommodation and similar letting, guest houses, caravans, boats including for holiday hire and hotels, sleeper trains, yurts, chalets, campsites and caravans.

If there are any additional facilities attached to the guest accommodation for example restaurants, bars, leisure facilities or retail shops please check that each individual facility is able to reopen under current government guidelines and refer to the relevant guidance.

1. Thinking about risk

In this section

Objective: That all employers carry out a COVID-19 risk assessment.

COVID-19 is a public health emergency. Everyone needs to assess and manage the risks of COVID-19, and in particular businesses should consider the risks to their workers, volunteers and customers. As an employer, you also have a legal responsibility to protect workers and others from risk to their health and safety. This means you need to think about the risks they face and do everything reasonably practicable to minimise them, recognising you cannot completely eliminate the risk of COVID-19.

You must make sure that the risk assessment for your business addresses the risks of COVID-19, using this guidance to inform your decisions and control measures. A risk assessment is not about creating huge amounts of paperwork, but rather about identifying sensible measures to control the risks in your workplace and making a record of the significant findings. However, if you have fewer than five workers, or are self-employed, you don’t have to write anything down as part of your risk assessment. Your risk assessment will help you decide whether you have done everything you need to. There are interactive tools available to support you from the Health and Safety Executive (HSE).

Employers have a duty to consult their people on health and safety. In a small business, you might choose to consult your workers directly. Larger businesses may consult through a health and safety representative, chosen by your employees or selected by a trade union. You can do this by listening and talking to them about the work and how you will manage risks from COVID-19. The people who do the work are often the best people to understand the risks in the workplace and will have a view on how to work safely. Involving them in making decisions shows that you take their health and safety seriously. You must consult with the health and safety representative selected by a recognised trade union or, if there isn’t one, a representative chosen by workers. As an employer, you cannot decide who the representative will be.

At its most effective, full involvement of your workers creates a culture where relationships between employers and workers are based on collaboration, trust and joint problem solving. As is normal practice, workers should be involved in assessing workplace risks and the development and review of workplace health and safety policies in partnership with the employer.

Employers and workers should always come together to resolve issues. If concerns still cannot be resolved, see below for further steps you can take.

Where the enforcing authority, such as the HSE or your local authority, identifies employers who are not taking action to comply with the relevant public health legislation and guidance to control public health risks and risks to employees, they will consider taking a range of actions to improve control of workplace risks. For example, this would cover employers not taking appropriate action to socially distance, where possible. The actions the HSE can take include the provision of specific advice to employers through to issuing enforcement notices to help secure improvements.

How to raise a concern if you are an employee:

First, speak to your employer.

  • contact your employee representative, if your workplace has one
  • contact your trade union if you have one
  • contact HSE at:

HSE COVID-19 enquiries
Telephone: 0300 790 6787 (Monday to Friday, 8:30am to 5pm)
Online: working safely enquiry form

1.1 Managing risk

Objective: To reduce risk to the lowest reasonably practicable level by taking preventative measures, in order of priority

The owners of hotels and other guest accommodation have a duty to reduce workplace risk to the lowest reasonably practicable level by taking preventative measures. Employers must work with any other employers or contractors sharing the workplace so that everybody’s health and safety is protected. In the context of COVID-19 this means protecting the health and safety of your workers, volunteers and customers by working through these steps in order:

  1. In every workplace, increasing the frequency of handwashing and surface cleaning.

  2. Office workers who can work effectively from home should do so over the winter. Where an employer, in consultation with their employee, judges an employee can carry out their normal duties from home they should do so. Public sector employees working in essential services, including education settings, should continue to go into work where necessary. Anyone else who cannot work from home should go to their place of work. The risk of transmission can be substantially reduced if COVID-19 secure guidelines are followed closely. Extra consideration should be given to those people at higher risk.

  3. When in the workplace, everyone should make every reasonable effort to comply with the social distancing guidelines set out by the government (2m, or 1m with risk mitigation where 2m is not viable).

  4. Where the social distancing guidelines cannot be followed in full, in relation to a particular activity, businesses should consider whether that activity needs to continue for the business to operate, and if so, take all the mitigating actions possible to reduce the risk of transmission between individuals.

  5. Further mitigating actions include:

    –Increasing the frequency of hand washing or hand sanitising and surface cleaning (including disinfection of high footfall areas or common touchpoints and toilet/restrooms).
    – keeping the activity time of any activity where social distancing cannot be maintained as short as possible
    – using back-to-back or side-to-side working (rather than face-to-face) whenever possible
    – reducing the number of people each person has contact with by using ‘fixed teams or partnering’ (so each person works with only a few others)
    – Using fixed screens or barriers to separate people from each other.

  6. Finally, if people must work face-to-face for a sustained period with more than a small group of fixed partners, then you will need to assess whether the activity can safely go ahead. No one should be forced to work in an unsafe work environment.

  7. In your assessment you should have particular regard to whether the people doing the work are especially vulnerable to COVID-19.

  8. You should also consider the security implications of any changes you intend to make to your operations and practices in response to COVID-19, as any revisions may present new or altered security risks which may need mitigations.

  9. You will need to check the local COVID alert level for your area to see which level applies to its business and take into account any restrictions for Covid alert level: high or very high that may be applicable.

From Thursday 24 September:

Relevant venues in the hospitality, entertainment, leisure and tourism sectors must be closed between 10pm and 5.00am. This includes businesses selling food or drink (including cafes, bars, pubs and restaurants), social clubs, casinos, bowling alleys, amusement arcades (and other indoor leisure centres or facilities), funfairs, theme parks, adventure parks and activities, and bingo halls. This will include take-aways but delivery services can continue after 10pm. Hotels will still be able to provide food and drink through room service between the hours of 10pm and 5am as long as it is ordered by phone or online.

Businesses that sell alcohol for consumption on the premises must only provide table service. This means all food and drink (whether or not alcoholic) must be ordered from, served at and consumed by seated customers. A business that does not sell alcohol, but sells food and drink for consumption on or near the premises, does not need to provide table service. However, food and drink must be consumed by customers while they are seated.

For example, a hotel bar selling alcohol must only provide table service, and customers must be seated. A kiosk or counter that does not sell alcohol can sell food or drink over the counter, as long as they take reasonable steps to ensure customers will only consume the food or drink once seated.

Businesses offering breakfast/lunch buffets are allowed to have people order and be served by a member of staff at the food station as long as no alcohol is being served at the restaurant at the time.

The recommendations in the rest of this guidance are ones you must consider as you go through this process. You could also consider any advice that has been produced specifically for your sector, for example by trade associations or trades unions.

If you have not already done so, you should carry out an assessment of the risks posed by COVID-19 in your workplace as soon as possible. If you are currently operating, you are likely to have gone through a lot of this thinking already. We recommend that you use this document to identify any further improvements you should make. When a building or space is repurposed - for example when there is any change in use or type or use or other circumstance - there needs to be a fire risk assessment. More information can be found on the Health and Safety Executive website.

You should consider the security implications of any changes you intend to make to your operations and practices in response to COVID-19, as any revisions may present new or altered security risks or issues with accessibility which may need mitigations. Sections 4 & 8 outline the key Security considerations and advice.

Whilst the risk to health from COVID-19 is at the forefront of everyone’s minds, the threat of terrorism nonetheless remains substantial. It is essential that businesses and other organisations remain cognisant of these threats as they look to adjust their operations, ensuring that security measures are proactively adapted to support and complement other changes.

Where the enforcing authority, such as the HSE or your local authority, identifies employers who are not taking action to comply with the relevant public health legislation and guidance to control public health risks, they are empowered to take a range of actions to improve control of workplace risks. For example, this would cover employers not taking appropriate action to ensure social distancing, where possible.

Failure to complete a risk assessment which takes account of COVID-19, or completing a risk assessment but failing to put in place sufficient measures to manage the risk of COVID-19, could constitute a breach of health and safety law. The actions the enforcing authority can take include the provision of specific advice to employers to support them to achieve the required standard, through to issuing enforcement notices to help secure improvements. Serious breaches and failure to comply with enforcement notices can constitute a criminal offence, with serious fines and even imprisonment for up to two years. There is also a wider system of enforcement, which includes specific obligations and conditions for licensed premises.

From Monday 28 September it will be an offence for a relevant business to fail to take all reasonable measures to:

  • require adherence to the Rule of 6 (respecting all exemptions to this) when taking a booking; or allowing entry and once groups are within the premises failing to take steps to advise groups not to merge in ways that breach the rule

  • ensure adequate distance between tables (2m or 1m+ with appropriate mitigation)

These regulations are intended to apply to businesses in the hospitality, leisure, entertainment and tourism settings, youth centres, community centres, town halls and close contact settings. This means that premises will be fined where breaches of the guidance are identified. The regulations will be enforced by authorised persons including local authorities or the police. Enforcing officers will issue Fixed Penalty Notices immediately upon a breach occurring. These will begin at £1000, and escalate to £10000 for repeated offences.

Employers are expected to respond to any advice or notices issued by enforcing authorities rapidly and are required to do so within any timescales imposed by the enforcing authorities. The vast majority of employers are responsible and will join with the UK’s fight against COVID-19 by working with the government and their sector bodies to protect their workers and the public. However, inspectors are carrying out compliance checks nationwide to ensure that employers are taking the necessary steps.

1.2 Sharing the results of your risk assessment

You must share the results of your risk assessment with your workforce. If possible, you should consider publishing the results on your website (and we would expect all businesses with over 50 workers to do so).

We would expect all businesses to demonstrate to their workers and customers that they have properly assessed their risk and taken appropriate measures to mitigate this. You should do this by displaying a notification in a prominent place in your business and on your website, if you have one.

Below you will find a notice you should display in your workplace to show you have followed this guidance.

There may also be other industry standards or marks that you can use to demonstrate to any visitors, guests and customers that you have thought carefully about risk.

2. Keeping your customers, visitors and contractors safe

In this section

2.1 Different considerations for accommodation types

Objective: To ensure that different accommodation types consider the factors unique to them, which may impact consumer safety.

Current government guidance states that private rooms in all indoor accommodation with en suite showering facilities, or one designated shower facility per guest room, will be able to reopen. Shared toilet facilities can also be opened. If shared toilet and shower facilities are in the same room, guests are able to use the toilet but can only use the shower if it is assigned to one household or support bubble or run using a reservation and clean rota. Dormitory rooms will be closed (except where housing parties from the same household or support bubble), as will other indoor shared facilities (e.g. guest kitchens or TV rooms where social distancing cannot be observed). Outdoor accommodation (i.e. campsites) will be allowed to reopen shared showering facilities, as long as they are operated in the manner set out below.

While all accommodation providers should follow the guidance set out in the rest of this section, each accommodation type should seek to make changes which best mitigate the risks to consumer safety unique to their environment.

These include the following:

2.1.1 Hotels

Fuller considerations for hotel operators are set out by UKHospitality guidance, but particular consideration should be given to:

  1. Taking measures to make reception areas safer, with increased cleaning, keeping the activity time as short as possible and considering the addition of screens between guests and staff.

  2. Considering minimising lift usage from reception, and providing clear signage for new lift rules

  3. Where offering room service, taking measures such as dropping butler’s trays outside door, and encouraging tips to be added to the bill

  4. Ensuring that housekeeping staff follow government handwashing guidelines, and making a checklist of all hand contact services to be cleaned when each guests vacates.

  5. Encouraging guests to wear face coverings on communal corridors

  6. Checking the latest government guidance on opening of additional guest facilities (eg. beauty treatments).

  7. Ensuring that any bar or dining area is only opened in a way compliant with UK government guidance on the hospitality sector.

  8. Business events or meetings of up to 30 people indoors are allowed in permitted venues if social distancing can be maintained and the venue can demonstrate it has followed the COVID-19 guidance. The rule of six does not apply to work, education or training activities. This is applicable across all Local COVID alert levels.

  9. From 28 September, weddings and civil partnerships will only be allowed up to a maximum of 15 people. Wedding receptions and civil partnership celebrations, including in the form of a sit down meal, can take place up to a maximum of 15 people. See further guidance on wedding and civil partnerships receptions and celebrations.

  10. Groups from multiple households must also not exceed six people (unless they are from the same support bubble) in Local COVID alert level: medium areas, and must only be single household/support bubble groups in Local COVID alert level: high or very high areas. Those that exceed these restrictions may be breaking the law, unless relevant exemptions (e.g. work gatherings) apply.

  11. Businesses offering breakfast/lunch buffets are allowed to have people order and be served by a member of staff at the food station as long as no alcohol is being served at the restaurant at the time.

  12. For guidance on live performances, including singing in choirs and playing wind instruments, please refer to the Performing Arts guidance.

2.1.2 Hostels

Fuller considerations for hostel operators are set out by UKHospitality guidance, but particular consideration should be given to ensuring that hostels operate within the current government guidance on social mixing outside of household groups. In Local COVID alert level: medium areas, accommodation providers following COVID-19 Secure guidelines can provide accommodation for a group of 6 people from different households to stay together. No one should stay in a group of greater than 6 (unless from the same household or support bubble). In Local COVID alert level: high or very high areas, groups must only be made up of single household/support bubbles. Those that exceed these restrictions may be breaking the law, unless relevant exemptions (e.g. work gatherings) apply. Particular consideration should be given to:

  1. Taking measures to make reception areas safer, with increased cleaning, keeping the activity time as short as possible and considering the addition of screens between guests and staff.

  2. Considering minimising lift usage from reception, and providing clear signage for new lift rules.

  3. Closing dormitory rooms to groups of over 6 people (except where housing parties from the same household or support bubble).

  4. Closing shared facilities:

    – communal kitchens, where guests prepare their own food
    – other communal areas (e.g. TV rooms) where social distancing can’t be managed within current government guidelines.

  5. Taking all possible steps to reduce the risk of transmission in shared shower, changing, and toilet facilities including:

    – Either shutting shared shower facilities or assigning them to one household group or support bubble, (i.e. making them private), or running a reservation and clean process (whereby one household can exclusively book the shared facilities for a fixed time, and the facilities are cleaned thoroughly between reservations).
    – Where toilets are shared, setting clear use and cleaning guidance to ensure they are kept clean and clear of personal items and that social distancing is achieved as much as possible.
    – Introducing enhanced cleaning of all facilities regularly during the day and at the end of the day, with particular regard to any shared facilities, considering the increased risk these entail - as set out in Section 5.3.
    – Making information available to guests on the increased risk of using these facilities.
    – Where possible increasing safe ventilation.

  6. Ensuring that housekeeping staff follow government handwashing guidelines, and making a checklist of all hand contact services to be cleaned when each guest vacates.

  7. Encouraging guests to wear coverings on communal corridors.

  8. Ensuring that any bar or dining area is only opened in a way compliant with UK government guidance on the hospitality sector.

  9. From 15 August 2020 guidance that receptions and other celebrations for weddings and civil partnerships should not take place will no longer apply. Receptions and celebrations may take place in the form of a sit-down meal, but only where they can be done in a COVID-19 secure environment/venue, and we advise there should be no more than 30 people attending. See further guidance on wedding and civil partnerships receptions and celebrations.

  10. For guidance on live performances, including singing in choirs and playing wind instruments, please refer to the Performing Arts guidance.

2.1.3 Bed & Breakfasts

Fuller considerations for Bed and Breakfast owners can be found via UKHospitality guidance, but particular consideration should be given to:

  1. Taking measures to make reception areas safer, with increased cleaning, keeping the activity time as short as possible and considering the addition of screens between guests and staff.

  2. Where offering room service (e.g. breakfast in room), taking measures such as dropping butler’s trays outside door, and encouraging tips to be added to the bill.

  3. Ensuring that housekeeping staff follow government handwashing guidelines, and making a checklist of all hand contact services to be cleaned when each guests vacates.

  4. Encouraging guests to wear coverings on communal corridors.

  5. Cleaning keys between guests.

  6. Introducing enhanced cleaning of all facilities regularly during the day and at the end of the day, with particular regard to any shared facilities, considering the increased risk these entail - as set out in Section 5.3.

  7. Either shutting shared shower facilities or assigning them to one household group, (i.e. making them private), or running a reservation-and-clean process (whereby one household can exclusively book the shared facilities for a fixed time, and the facilities are cleaned thoroughly between reservations).

  8. Businesses offering breakfast/lunch buffets are allowed to have people order and be served by a member of staff at the food station as long as no alcohol is being served at the restaurant at the time.

2.1.4 Self catering accommodation

This includes holiday apartments, homes, cottages, bungalows, boats including holiday hire, and serviced accommodation.

Fuller considerations for self catering accommodation providers are set by UKHospitality, but particular consideration should be given to:

  1. Taking measures to ensure the handover of keys to property can be done in a socially distanced way, ensuring that keys are cleaned.

  2. Ensuring that staff cleaning accommodation between stays follow full government handwashing guidelines, and make a comprehensive checklist of all hand contact services to be cleaned throughout the property when each guest vacates.

Operators of boats should:

  1. Apply appropriate social distancing measures, including during boat hand over.

  2. Clean boats between users.

  3. Set up and follow cleaning and waste removal routines after each hire for all handrails, indoor surfaces, and toilets or bathrooms. When disposing of face coverings and PPE, people should do so in a ‘black bag’ waste bin or litter bin. Face coverings or PPE should not be put in a recycling bin or dropped as litter. Businesses should provide extra bins for staff and customers to dispose of single-use face coverings and PPE, and should ensure that staff and customers do not use a recycling bin. Full details on how to dispose of your personal or business waste during the coronavirus pandemic can be found on GOV.UK.

2.1.5 Caravan parks and campsites

Fuller considerations for caravan parks and campsites are set out by UKHospitality guidance, but particular consideration should be given to ensuring that such sites operate within the current government guidance on social mixing outside of household groups by:

  1. Taking measures to make any reception or office areas safer, with increased cleaning, keeping the activity time as short as possible and considering the addition of screens between guests and staff.

  2. Closing indoor shared facilities, including:

    – communal kitchens, where guests prepare their own food
    – other indoor communal areas where social distancing can’t be managed within current government guidelines

  3. Taking all possible steps to reduce the risk of transmission in shared shower, changing, and toilet facilities including:

    – Where possible assigning one group of washing and showering facilities to one household group
    – Where showers and toilets are shared, setting clear use and cleaning guidance to ensure they are kept clean and clear of personal items and that social distancing is achieved as much as possible.

  4. Introducing enhanced cleaning of all facilities regularly during the day and at the end of the day with particular regard to any shared facilities, considering the increased risk these entail - as set out in Section 5.3.

  5. Considering introducing a system of staggered entry and booked timeslots for using shower facilities.

  6. Making information available to guests on the increased risk of using these facilities.

  7. Where possible increasing safe ventilation.

  8. Ensuring that any bar or dining area is only opened in a way compliant with UK government guidance on the hospitality sector.

  9. Ensuring that indoor children’s play areas are closed, in line with wider Government guidance.

  10. Ensuring that shared facilities like water points, waste points or washing up points are cleaned regularly.

2.2 Manage contacts

Objective: To minimise the contact resulting from visits to hotels and guest accommodation.

Steps that will usually be needed:

  1. Informing guests and contractors of guidance about visiting the premises prior to and at the point of arrival (including information on websites, on booking forms and in entrance ways).

  2. Managing outside queues to ensure they do not cause a risk to individuals or other businesses, for example by introducing queuing systems, using barriers and having staff direct guests.

  3. Working with neighbouring businesses and local authorities to consider how to spread the number of people arriving throughout the day, for example by staggering opening hours; this will help reduce demand on public transport at key times and avoid overcrowding.

  4. Encouraging guests to use hand sanitiser or handwashing facilities as they enter the premises and regularly during their stay as they move between areas in the facility.

  5. Taking measures to avoid crowded reception areas, such as staggering check-in and check-out times or placing markers on the floor to maintain social distancing.

  6. Determining if schedules for essential services and contractor visits can be revised to reduce interaction and overlap between people, for example, carrying out services at night.

  7. Making staff accessible to guests via phone, emails and guest apps.

  8. Encouraging contactless payments or pre-payments for rooms as part of the online booking, where possible, to limit cash payments for bills.

People should continue to socially distance from those they do not live with wherever possible. From Monday 14 September, you must not meet with people from other households socially in groups of more than six. The latest information on social contact can be found in the meeting with others safely (social distancing) guidance.

Business events or meetings of up to a total of 30 people indoors are allowed in permitted venues if social distancing can be maintained and the venue can demonstrate it has followed the COVID-19 guidance. The rule of 6 does not apply to work, education and training activities. This is applicable across all Local COVID alert levels.

In particular, those operating venues or running events following COVID-19 Secure guidelines should take additional steps to ensure the safety of the public and prevent large gatherings or mass events from taking place.

Venues can permit indoor performances to socially distanced audiences, including drama, comedy and music. Performances must be in line with the Performing Arts guidance.

Individual businesses or venues should consider the cumulative impact of many venues re-opening in a small area. This means working with local authorities, neighbouring businesses and travel operators to assess this risk and applying additional mitigations. These could include:

  • Further lowering capacity - even if it is possible to safely seat a number of people inside a venue, it may not be safe for them all to travel or enter that venue

  • Staggering entry times with other venues and taking steps to avoid queues building up in surrounding areas

  • Arranging one-way travel routes between transport hubs and venues

  • Advising patrons to avoid particular forms of transport or routes and to avoid crowded areas when in transit to the venue

Local authorities should avoid issuing licenses for events that do not comply with COVID-Secure guidelines and which could lead to compromising social distancing and mingling between groups of 6 and and provide advice to businesses on how to manage events of this type. If appropriate, the government has powers under schedule 22 of the Coronavirus Act 2020 to close venues hosting large gatherings or prohibit certain events (or types of event) from taking place.

All venues should ensure that steps are taken to avoid people needing to unduly raise their voices to each other such as shouting, chanting and singing along. This is because increased volume can increase aerosol transmission. This includes - but is not limited to - discouraging singing along to music or cheering, refraining from playing music or broadcasts that may encourage shouting, including if played at a volume that makes normal conversation difficult. You should take similar steps to prevent other close contact activities - such as communal dancing - and reconfigure entertainment spaces to enable customers to be seated at a fixed safe distance rather than standing. For example, repurposing dance floors for customer seating. This is important to mitigate the potential for increased risk of transmission - particularly from droplets and aerosol transmission. We will develop further guidance, based on scientific evidence, to enable these activities as soon as possible.

Making customers aware of, and encouraging compliance with, limits on gatherings for example, on arrival or at booking.

Meetings of up to 30 people indoors are allowed in permitted venues if social distancing can be maintained and the venue can demonstrate it has followed the COVID-19 guidance.

The opening up of the economy following the COVID-19 outbreak is being supported by NHS Test and Trace. You must keep a temporary record of your customers and visitors for 21 days, in a way that is manageable for your business, and assist NHS Test and Trace with requests for that data if needed. This could help contain clusters or outbreaks. Many businesses that take bookings already have systems for recording their customers and visitors – including restaurants, hotels, and hair salons. If you do not already do this, you should do so to help fight the virus. We have worked with industry and relevant bodies to design a system in line with data protection legislation, details of which can be found in the Maintaining records of staff, customers and visitors to support NHS Test and Trace guidance.

2.2.1 Selling food and drink

Objective: To manage interactions at the venue resulting from service of food and drink.

As well as the steps below, you should consider broader guidance on food preparation and service, as set out in the COVID-Secure Pubs and Restaurants guidance

Steps that will usually be needed:

  1. Asking customers to order room service over the telephone.

  2. Maintaining social distancing (2m, or 1m with risk mitigation where 2m is not viable, is acceptable) from customers when taking orders from customers.

  3. Using social distance markings to remind customers to maintain social distancing (2m, or 1m with risk mitigation where 2m is not viable, is acceptable) between customers of different households or support bubbles.

  4. Ensuring that businesses that sell alcohol for consumption on the premises must only provide table service. This means all food and drink (whether or not alcoholic) must be ordered from, served at and consumed by seated customers. A business that does not sell alcohol, but sells food and drink for consumption on or near the premises, does not need to provide table service. However, food and drink must be consumed by customers while they are seated. Businesses offering breakfast/lunch buffets are allowed to have people order and be served by a member of staff at the food station as long as no alcohol is being served at the restaurant at the time.

  5. Minimising customer self service, cutlery and condiments to reduce risk of transmission. For example, providing cutlery and condiments only when food is served.

  6. Encouraging contactless payments where possible and adjusting location of card readers to social distancing guidelines (2m, or 1m with risk mitigation where 2m is not viable, is acceptable)

  7. Providing only disposable condiments or cleaning non-disposable condiment containers after each use.

  8. Reducing the number of surfaces touched by both staff and customers. For example, asking customers to remain at a table where possible, or to not lean on counters when collecting takeaways.

  9. Ensuring all outdoor areas, with particular regard to covered areas, have sufficient ventilation. For example, increasing the open sides of a covered area.

  10. Adjusting processes to prevent customers from congregating at points of service. For example, having only staff collect and return empty glasses to the bar.

  11. Minimising contact between front of house workers and customers at points of service where appropriate. For example, using screens or tables at tills and counters to maintain social distancing guidelines (2m, or 1m with risk mitigation where 2m is not viable, is acceptable).

  12. From Thursday 24 September, pubs, bars and restaurants - including those in hotels and venues in the entertainment, leisure and tourism sectors must be closed between 10pm and 5.00am. Hotels will still be able to provide food and drink through room service between the hours of 10pm and 5am as long as it is ordered by phone or online.

2.3 Providing and explaining available guidance

Objective: To make sure people understand what they need to do to maintain safety.

Steps that will usually be needed:

  1. Providing clear guidance on social distancing to people both before arrival and on arrival, for example through signage, visual aids, on your website and in pre-arrival emails. Consider the particular needs of those with protected characteristics, such as people with visual impairments.

  2. Providing written or spoken communication of the latest guidelines to both workers and customers inside and outside the hotel or accommodation. You should display posters or information setting out how customers should behave at your venue to keep everyone safe.

  3. Reminding guests of social distancing guidelines during check-in.

  4. Using signage (for example, posters or leaflets on basic hygiene practices such as handwashing) in each room. This information could be available in different languages and communicated to guests ahead of their stay.

  5. Informing guests about preventative measures being taken and other services they may require, for example, medical and pharmacy services available in the area or in the establishment itself.

  6. Informing guests of government guidance on face coverings, including:

    - From Thursday 24 September, it will be law for staff and customers to wear face coverings in retail and hospitality venues, in private hire and taxis, except when eating or drinking (or because they are exempt).
    - All businesses will be required to remind customers to wear a mask where already mandated.

  7. Informing guests that they should be prepared to remove face coverings if asked to do so by police officers and staff for the purposes of identification.

2.3.1 Visitor economy guidance

Please refer to the separate Visitor Economy guidance for further information on indoor and outdoor attractions and business events.

UKHospitality is publishing guidance which includes hotels and accommodation, pubs and restaurants.

Bars, restaurants and catering: please refer to the Pubs and Restaurants guidance, which also has advice on catering. The British Beer and Pub Association can also provide further resources and information.

Holiday parks, touring parks and campsites, including Glamping - in addition to the UKHospitality guidance, which includes a chapter on these sectors, associations such as the National Caravan Council and the British Holiday and Home Parks Association have resources on their websites with advice and further information.

Self-catering accommodation, Bed and Breakfast and short term lets - in addition to this guidance, there is also UKHospitality guidance; Professional Association of Self Caterers; B&B Association; Short Term Accommodation Association and Country Land and Business Association all have further information available on their websites.

2.3.2 Business events

Business meetings and events of up to a total of 30 people indoors are allowed in permitted venues if social distancing can be maintained and the venue can demonstrate it has followed the COVID-19 guidance. If permitted venues have multiple, separate meeting facilities, these can be hired out simultaneously for separate meetings/events if social distancing can be maintained, groups can be kept separate, and the venue can demonstrate it has followed the COVID-19 guidance. Business meetings and events such as conferences, exhibitions, conventions, and consumer/trade shows, of over 30 people in total should not currently take place in any non-workplace venue. Banqueting and private dining events should not currently take place in any venue. This is applicable across all Local COVID alert levels. Larger business events in non-workplace venues will be only permitted once it is safe to do so based on public health advice.

More information on business events and meetings can be found in the Visitor Economy guidance, section 2.2.3

The Meetings Industry Association has produced guidance specifically for conferences and meetings venues, which is also wrapped into the wider UKHospitality guidance.

The Association of Event Organisers has published guidance specifically for exhibition, trade fairs and consumer shows to reopen.

You should consider the relevant sections of workplace guidance published by BEIS as well as relevant guidance on Pubs and Restaurants and the UKHospitality guidance for catering requirements.

2.4 Overarching security considerations

Adapting to COVID-19 measures will inevitably result in changes to operating policies, processes and procedures of hotels, indoor, outdoor attractions and business event centres and venues. Any changes should always be considered alongside security implications. If you have a security department or manager, they should be consulted to help ensure good security is maintained as far as possible and that there are no unintended security consequences as a result of changes. This should be achieved by conducting a security risk assessment.

Specific examples of where security implications may arise are: queueing, search and screening (where this has been directed by a wider government policy on security), maintaining vigilance for potential threats, and access controls. There may be others that your organisation will need to consider.

2.4.1 Queues and social distancing

Whilst dense crowding is unlikely if social distancing is operating correctly, the revised layout of spaces may present new security risks, particularly where multiple queues are created.

Considerations include:

  • Operators should try and organise queuing within existing protected areas; Operators should NOT remove any security features or useful street furniture items without considering protective security in the round.
  • If queuing is only possible outside of protected areas then consider and mitigate the vulnerabilities by: routing queues behind permanent physical structures (e.g. street furniture, bollards, trolley parks and bike racks) to provide a visual deterrent and delay; closing off vehicle access to shared spaces; adjusting servicing and delivery times; reducing the opportunities for vehicles (including potentially hostile vehicles) to interact with pedestrians; erecting robust barriers; introducing a reduced speed limit or traffic calming measures.
  • Operators should be careful to avoid giving credible, detailed information that could help a hostile entity identify an attractive target and carry out an attack. In particular, this should not be included in detailed risk assessments published on public websites under Section 1.2. Be mindful of messaging, both at the site and particularly on-line, which covers detailed information about queue locations and times, the number of people expected, and suggesting removal of security features such as street furniture, bollards etc.

2.4.2 Search and screening

  • Conduct of physical search and screening of staff, contractors and visitors may need adapting in order to adhere to social distancing measures.
  • To maintain effective security and deterrence, search and screening should still be conducted as appropriate and in line with the organisation’s policies.
  • Ensure security staff are and feel safe. For example, having access to hand-washing facilities, and that they are able and confident to raise any concerns.
  • The Centre for the Protection of National Infrastructure (CPNI) has published guidance on adapting existing search and screening processes to take account of physical distancing. Details are also available from your local * Police Counter Terrorism Security Advisor (CTSA), which are available online.

2.4.3. Staff, security officers and stewarding

  • It is vital for staff to remain vigilant and act on potential security threats including terrorism and wider criminality. It is advised to:
  • Continue to ensure that awareness of security threats is raised alongside safety and health risks through staff briefings.
  • Whilst stewards and security officers may be focussed on managing people and queues for COVID-19 safety reasons, they should continue to remain vigilant for and report any suspicious activity as soon as possible.
  • Ideally consider providing separate stewarding to manage the social distancing and other safety aspects to enable your security staff to focus on their core responsibilities to keep the site safe from threats.
  • Ensure there is a good communication system in place to inform people of any incident. Carry out a short exercise or test to check procedures and equipment for this are working correctly.

2.4.4 Restricted entry points

  • Restricted access entry points, such as those facilitated by keypad, biometrics and/or pass should remain fully in operation. They should not be deactivated.

  • Pin pads and biometrics should be highlighted as “touch points” and cleaned regularly (note: generally, they are touched less than door handles)

  • Access control (staff) proximity cards will work up to 10cm from the reader. Staff can be informed that there is no need to physically touch the card on the reader.

2.5 Advice on local restrictions for accommodation providers

2.5.1 What to be aware of

From 14 October, accommodation providers must take into account the government’s local COVID alert levels system that sets out information for businesses if an area local is placed under a Local Covid Alert Level.

  • For areas under Local COVID alert level: medium people are able to travel to/from the area and stay overnight in accommodation including hotels in groups of up to six people (or larger if from a single household/support bubble).

  • For areas under Local COVID alert level: high people may travel into and out of the area for leisure, work, or educational purposes and may stay in hotels or other forms of accommodation within their own household/support bubble. People should look to reduce the number of journeys they make where possible.

  • For areas under Local COVID alert level: very high we are asking all individuals to avoid overnight stays within a Local COVID alert level: very high area, other than for work, education or other essential purposes, and similarly are asking people not to travel into or out of areas designated Local COVID alert level: very high.

At the time that local restrictions are brought in, if you are currently on holiday with another household in an area with local restrictions and are staying in a private home - which includes self-catered accommodation such as holiday cottages, apartments or boats - and it is not reasonable for you to curtail your stay, you should finish your holiday as planned. Until the end of this holiday you should make every effort to reduce socialising indoors outside of your household and follow local regulations and guidance.

2.5.2 Your responsibilities

Within the Local COVID alert area, you should not intentionally facilitate interactions indoors between people outside the regulations and government advice at each Local COVID alert level - i.e. for more than six people who do not live together in medium alert areas or between more than one household/support bubble indoors in high or very high alert levels. This includes renting rooms in your private home to holiday makers.

Outside a high or very high Local COVID alert area, accommodation providers may continue to take bookings from residents of a high Local COVID alert area as travel from these areas is permitted. Accommodation providers may also continue to take bookings from residents of a very high Local COVID alert area, and we recognise there are a number of reasons people from these areas may need to stay overnight (e.g. for work or for school). You should not intentionally facilitate interaction indoors between more than one household/support bubble from within an area with high or very high alert levels. This includes renting rooms in your private home to holiday makers.

Those not complying with these responsibilities may be at risk of the premises being closed.

We encourage all accommodation providers to consider their approach towards guests from inside areas designated Local COVID alert level: very high area. with local restrictions.

Accommodation providers should communicate to all customers, including those with existing bookings, reminding them not to travel outside the area unless it is essential (such as for work purposes or attending a funeral).

For existing bookings, accommodation providers should give guests a chance to cancel their bookings if they intend on no longer travelling and staying at the accommodation.

If guests are not able to take a planned holiday due to local restrictions, we encourage accommodation providers to offer alternative dates if this can be agreed with the customer. If this cannot be arranged, we encourage businesses to provide a refund as they have for customers during the broader period of national restrictions, which may depend on the terms of the booking contract.

Accommodation providers outside of an area with restrictions may refuse a booking or cancel a booking from guests from inside aLocal COVID alert level: very high area. The decision to refuse service is at the discretion of the business owner, and the terms of the booking contract may allow for discretionary cancellations.

Any decision to refuse service should be done with sufficient notice to the guest, and we would expect any funds already paid by the consumer to be repaid.

If a booking is cancelled, either by the guest or the provider, we encourage you to offer alternative dates if this can be agreed with the customer. If this cannot be arranged, we would encourage you to provide a refund as you have for customers during the broader lockdown period, which may depend on the terms of the booking contract.

3. Who should go to work?

In this section

Objective: Employers should ensure workplaces are safe whilst also enabling working from home.

To help contain the virus, office workers who can work effectively from home should do so over the winter. Where an employer, in consultation with their employee, judges an employee can carry out their normal duties from home they should do so. Public sector employees working in essential services should continue to go into work where necessary. Anyone else who cannot work from home should go to their place of work. The risk of transmission can be substantially reduced if COVID-secure guidelines are followed closely. Extra consideration should be given to those people at higher risk.

Businesses should consider the impact of workplace reopening on local transport, and take appropriate mitigating actions (e.g. staggered start and finish times for staff). When it is decided that workers should come into their place of work then this will need to be reflected in the COVID-19 risk assessment and actions taken to manage the risks of transmission in line with this guidance. It is vital employers engage with workers to ensure they feel safe returning to work, and they should not force anyone into an unsafe workplace.

Steps that will usually be needed:

  1. Consider the maximum number of people who can be safely accommodated on site.

  2. Planning for a phased return to work for people safely and effectively.

  3. Monitoring the wellbeing of people who are working from home and helping them stay connected to the rest of the workforce, especially if the majority of their colleagues are on-site.

  4. Keeping in touch with off-site workers on their working arrangements including their welfare, mental and physical health and personal security.

  5. Providing equipment for people to work at home safely and effectively, for example, remote access to work systems.

3.1 Protecting people who are at higher risk

Objective: To protect clinically vulnerable and clinically extremely vulnerable individuals.

Clinically extremely vulnerable individuals may be advised not to work outside the home if the prevalence of disease in the community is very high.

Clinically vulnerable individuals, who are at higher risk of severe illness (for example, people with some pre-existing conditions), have been asked to take extra care in observing social distancing and should be helped to work from home, either in their current role or in an alternative role.

If clinically vulnerable (but not extremely clinically vulnerable) individuals cannot work from home, they should be offered the option of the safest available on-site roles, enabling them to stay at the recommended distance away from others. If they have to spend time within this distance of others, you should carefully assess whether the activity should continue. If so, further mitigating actions should be taken to reduce the risk of transmission between individuals.

As for any workplace risk you must take into account specific duties to those with protected characteristics, including, for example, expectant mothers who are, as always, entitled to suspension on full pay if suitable roles cannot be found. Particular attention should also be paid to people who live with clinically extremely vulnerable individuals.

Steps that will usually be needed:

  1. Provide support for workers around mental health and wellbeing. This could include advice or telephone support.

  2. See current guidance for advice on who is in the clinically extremely vulnerable and clinically vulnerable groups.

3.2 People who need to self-isolate

Objective: To make sure individuals who are advised to stay at home to prevent the spread of infection under existing government guidance do not physically come to work. This includes individuals who have symptoms of COVID-19 as well as those who live in a household or are in a support bubble with someone who has symptoms and those who are advised to self-isolate as part of the government’s test and trace program.

There will now be a legal prohibition from requiring self-isolating employees from coming into work. This will apply across all businesses and organisations.

Test and Trace

Continued opening up of the economy and public services is reliant on NHS Test and Trace being used to minimise transmission of the virus. In order to ensure that businesses and local services are able to remain open, we will be mandating that organisations in designated sectors must:

  • Ask at least one member of every party of customers or visitors (up to 6 people) to provide their name and contact details

  • Keep a record of all staff working on their premises and shift times on a given day and their contact details

  • Keep these records of customers, visitors and staff for 21 days and provide data to NHS Test and Trace if requested

  • Display an official NHS QR code poster from 24 September 2020, so that customers and visitors can ‘check in’ using this option as an alternative to providing their contact details

  • Adhere to General Data Protection Regulations

In addition, the hospitality sector will be required to ensure that anyone visiting pubs, restaurants and other venues provides their contact information or checks in using the official NHS QR code before being allowed entry to the venue.

Displaying an official NHS QR code poster and collecting contact details for NHS Test and Trace is a legal requirement for hotels and accommodation providers. However, if a guest chooses to check in by scanning the NHS QR code, they do not also need to complete the customer log. In this case the guest should scan the hotel’s QR code each day of their stay.

If the accommodation provider has different venues within it, such as a restaurant or bar, the business should display separate QR code posters for each of these areas. Guests can then check into these spaces allowing them to be sent notifications with public health advice if needed.

Any designated venue that is found not to be compliant with these regulations will be subject to financial penalties. It is vital that relevant venues comply with these regulations to help keep people safe, and to keep businesses open.

Designated venues will need to keep records of customers, visitors and staff for a period of 21 days and make them available when requested by NHS Test and Trace or local public health officials to help contain clusters or outbreaks.

You can find out more about these requirements here: Maintaining records of staff, customers and visitors to support NHS Test and Trace.

3.3 Equality in the workplace

Objective: To make sure that nobody is discriminated against.

In applying this guidance, employers should be mindful of the particular needs of different groups of workers or individuals. For instance, employers have a duty to make reasonable adjustments to avoid disabled workers being put at a disadvantage compared to non-disabled people in the workplace.

It is breaking the law to discriminate, directly or indirectly, against anyone because of a protected characteristic such as age, ethnicity, sex or disability.

Employers also have particular responsibilities towards disabled workers and those who are new or expectant mothers.

Steps that will usually be needed:

  1. Understanding and taking into account the particular circumstances of those with protected characteristics.

  2. Involving and communicating appropriately with workers whose protected characteristics might either expose them to a different degree of risk, or might make any steps you are thinking about inappropriate or challenging for them.

  3. Considering whether you need to put in place any particular measures or adjustments to take account of your duties under the equalities legislation, such as those who are hearing or visually impaired.

  4. Making reasonable adjustments to avoid disabled workers being put at a disadvantage, and assessing the health and safety risks for new or expectant mothers.

  5. Understanding and responding to the concerns of those who consider themselves at increased risk.

  6. Making sure that the steps you take do not have an unjustifiable negative impact on some groups compared to others, for example, those with caring responsibilities or those with religious commitments.

4. Social distancing at work

In this section

Objective: To maintain appropriate social distancing between individuals when they are at their workstations.

You should maintain social distancing in the workplace wherever possible.

Where the social distancing guidelines cannot be followed in full in relation to a particular activity, businesses should consider whether that activity needs to continue for the business to operate, and, if so, take all the mitigating actions possible to reduce the risk of transmission between their staff.

Mitigating actions include:

● Further increasing the frequency of hand washing and surface cleaning, (including disinfecting of heavy footfall and frequent touch points)

● Keeping the activity time involved as short as possible

● Using back-to-back or side-to-side working (rather than face-to-face) whenever possible

● Reducing the number of people each person has contact with by using ‘fixed teams or partnering’ (so each person works with only a few others)

● Using screens or barriers to separate people from each other

Social distancing applies to all parts of a premises where business is conducted, not just the place where people spend most of their time, but also entrances and exits, break rooms, staging sites and store rooms, canteens and similar settings. These are often the most challenging areas to maintain social distancing.

4.1 Coming to work and leaving work

Objective: To maintain social distancing wherever possible for workers, on arrival and departure and to enable handwashing upon arrival.

Steps that will usually be needed:

  1. Assessing the appropriate maximum occupancy given the size and configuration of the operation, and ensuring that booking systems and processes are configured to manage accordingly.

  2. Staggering arrival and departure times at work to reduce crowding into and out of the workplace, taking account of the impact on those with protected characteristics. M

  3. Providing additional parking or facilities such as bike-racks to help people walk, run, or cycle to work where possible.

  4. Limiting passengers in corporate vehicles, for example, work minibuses. This could include leaving seats empty.

  5. Reducing congestion, for example, by having more entry points to the workplace.

  6. Using markings and introducing one-way flow at entry and exit points which are back of house or employee only and, where appropriate, taking into account premises structure, style of operation and customer profile.

  7. Providing handwashing facilities (or hand sanitiser where not possible) for workers at entry and exit points.

  8. Providing alternatives to touch-based security devices such as keypads.

  9. Providing storage for staff clothes and bags.

  10. Requesting staff change into work uniforms on site using appropriate facilities/changing areas, where social distancing and hygiene guidelines can be met.

  11. Washing uniforms on site rather than by individual staff members at home.

  12. Reviewing government guidance on travelling to and from work.

4.2 Moving around buildings

Objective: To maintain social distancing as far as possible while people travel through the workplace.

Steps that will usually be needed:

  1. Reducing movement by discouraging non-essential trips within buildings and sites, for example, restricting access to some areas, encouraging use of radios or telephones, where permitted. These items require cleaning between users if multi-use.

  2. Reducing job and location rotation, for example, assigning workers to specific floors or keeping temporary personnel dedicated to one site.

  3. Introducing more one-way flow through buildings. Providing floor markings (where appropriate) and signage should remind both workers and customers to follow to social distancing wherever possible.

  4. Reducing maximum occupancy for lifts, providing hand sanitiser for the operation of lifts and encouraging use of stairs wherever possible.

  5. Making sure that people with disabilities are able to access lifts while socially distancing.

  6. Ensuring any changes to entries, exit and queue management take into account reasonable adjustments for those who need them, including disabled customers. For example, maintaining pedestrian and parking access for disabled customers.

  7. Consider the particular needs of those with protected characteristics, such as those who are hearing or visually impaired.

  8. Regulating use of high traffic areas including corridors, lifts, turnstiles and walkways to maintain social distancing, and increasing the frequency of cleaning and disinfection of these areas.

  9. Managing use of high traffic areas (including corridors, lifts and staircases) to maintain social distancing. For example, asking guests and staff to walk on the left, to give priority to those ascending stairs, or indicating ‘passing points’ where the walkway is widest.

  10. Managing spacing between outdoor accommodation, such as tents and caravans, to enable social distancing for workers and customers.

4.3 Workplaces and workstations

Objective: To maintain appropriate social distancing between individuals when they are at their workstations.

For people who work in one place, workstations should be reconfigured to allow them to maintain social distancing wherever possible.

Workstations should be assigned to an individual as much as possible. If they need to be shared, they should be shared by the smallest possible number of people whilst maintaining social distancing.

If it is not possible to keep workstations at the recommended distance apart then businesses should consider whether that activity needs to continue for the business to operate, and if so, take all mitigating actions possible to reduce the risk of transmission.

Steps that will usually be needed:

  1. Reviewing layouts to allow workers to work further apart from each other.

  2. Using floor tape or paint to mark areas, where appropriate, to help people keep to the recommended distance, or using signage or other communication measures taking into account building characteristics, trading style and customer profile.

  3. Avoiding people working face-to-face. For example, by working side-by-side or facing away from each other.

  4. Using fixed screens to create a physical barrier between people.

  5. Only where it is not possible to move workstations further apart, using screens to separate people from each other, for example, considering areas such as reception and guest services.

  6. Managing check in and check out times to enable staff to conduct cleaning and refreshing accommodation that may take longer under safer working conditions.

  7. Communicating to customers the times when housekeeping, cleaning and similar activities are underway to encourage them to leave spaces free for staff to operate.

  8. Using a consistent pairing system if people have to work in close proximity. For example, cleaning hotel rooms.

  9. Minimising contacts around transactions, for example, considering using contactless payments and encouraging online booking and pre-payment, where appropriate.

4.4 Workplace meetings

Objective: To reduce transmission due to face-to-face meetings and maintain social distancing in meetings.

Steps that will usually be needed:

  1. Using remote working tools to avoid in person meetings.

  2. Only absolutely necessary participants should attend meetings and should maintain social distancing guidance throughout.

  3. Avoiding the potential for transmission of COVID-19 during meetings, for example avoiding sharing pens and other objects.

  4. Providing hand sanitiser in meeting rooms.

  5. Ensure that meeting rooms are cleaned between users.

  6. Holding meetings outdoors or in well-ventilated rooms whenever possible.

  7. For areas where regular meetings take place, use floor signage to help people maintain social distancing.

4.5 Common areas for staff

Objective: To maintain social distancing while using common areas.

Steps that will usually be needed:

  1. Staggering break times to reduce pressure on the staff break rooms or places to eat.

  2. Using safe outside areas for breaks.

  3. Creating additional space by using other parts of the working area or building that have been freed up by remote working.

  4. Installing screens to protect workers in receptions or similar areas.

  5. Providing packaged meals or similar to avoid fully opening staff canteens.

  6. Reconfiguring seating and tables to optimise spacing and reduce face-to-face interactions.

  7. Encouraging workers to remain on-site and, when not possible, maintaining social distancing while off-site.

  8. Considering the use of social distance marking for staff and guest common areas such as toilets, showers, and changing rooms. Additional more frequent cleaning protocols should be applied to these facilities.

  9. Considering alternative options to serve guests, such as a ‘grab and go’ service or room service.

4.6 Accidents, security and other incidents

Objective: To prioritise safety during incidents.

In an emergency, for example, an accident, provision of first aid, fire or break-in, people should not have to stay the recommended distance apart if it would be unsafe.

People involved in the provision of assistance to others should pay particular attention to cleaning measures immediately afterwards including washing hands.

Steps that will usually be needed:

  1. Reviewing your incident and emergency procedures to ensure they reflect the social distancing principles as far as possible.

5. Cleaning the building or site for consumers

In this section

5.1 Before reopening

Objective: To make sure that any site or location that has been closed or partially operated is clean and ready to restart, including:

  • an assessment for all sites, or parts of sites, that have been closed, before restarting work
  • cleaning procedures and providing hand sanitiser, before restarting work

Steps that will usually be needed:

  1. Checking whether you need to service or adjust ventilation systems, for example, so that they do not automatically reduce ventilation levels due to lower than normal occupancy levels.

  2. Most air conditioning systems do not need adjustment, however where systems serve multiple buildings, or you are unsure, advice should be sought from your heating ventilation and air conditioning (HVAC) engineers or advisers.

  3. Opening windows and doors frequently to encourage ventilation, where possible.

5.2 Keeping the site clean

Objective: To keep the workplace clean and prevent transmission by touching contaminated surfaces.

Steps that will usually be needed:

  1. More frequent cleaning of work areas, indoor and outdoor accommodation, toilet facilities and equipment between uses, using your usual cleaning products.

  2. More frequent cleaning of objects and surfaces that are touched regularly (including door handles, lift buttons or switches) and making sure there are adequate disposal arrangements for cleaning products.

  3. Maintaining good ventilation in the work environment. For example, opening windows and doors frequently, where possible.

  4. Wedging doors open, where appropriate, to reduce touchpoints. This does not apply to fire doors.

  5. Accommodation providers should consider how they would manage a situation with an unwell guest, including whether symptomatic guests in self-isolation would be responsible for cleaning their own rooms and stripping/making their own beds.

Accommodation providers should consider how best to inform guests about their policy for COVID-symptomatic guests, for example during the booking or check-in process.

  1. Where an accommodation provider has a COVID-symptomatic guest, they should agree next steps with the guest at the earliest opportunity, ensuring no onward risk of infection to other guests or workers.

  2. Considering removal of items that are likely to be regularly touched by lots of different people, for example shared newspapers.

  3. Considering increased surface cleaning for confined accommodation such as tents or caravans and leaving longer periods between usage by different guests.

If you are cleaning after a known or suspected case of COVID-19 then you refer to the specific guidance.

People staying in accommodation that have symptoms of coronavirus (COVID-19)

If a guest is displaying signs of the coronavirus (COVID-19) virus while staying in overnight accommodation for a permitted reason, they should inform the accommodation provider, immediately self-isolate where they are to minimise any risk of transmission, and request a test. If they are confirmed to have coronavirus (COVID-19), they should return home if they reasonably can. They should use private transport but only drive themselves if they can do so safely. If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority.

The accommodation provider and guest should discuss next steps as soon as possible. If the guest is unable to return home, the accommodation provider and guest should discuss meal and laundry provision, and accommodation providers should consider whether symptomatic guests should clean their own rooms and strip their own beds.

Unless otherwise provided for in the contractual terms of the booking, the guest will be expected to pay the costs of an extended stay in all but exceptional circumstances. Exceptional circumstances may include but are not limited to where the accommodation provider has failed to follow government guidance to create a Covid-secure environment.

There will be some types of accommodation where self-isolation would not be possible, for example if there are shared washing facilities or if the risk to the host, owner or staff cannot be mitigated. In these cases, guests should make arrangements to travel home if they reasonably can. If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority.

Accommodation providers should consider how best to inform guests about their policy for Covid-symptomatic guests, for example during the booking or check-in process.

Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection. Once the guest (and if appropriate their family) has finished the required self-isolation period and is no longer symptomatic, they should return to their main residence and continue to follow the government guidance on self-isolation, household isolation and social distancing.

5.2.1 Housekeeping for consumers

Objective: To provide high level considerations to maintain the cleanliness of rooms.

Specific housekeeping guidance:

  1. Consider the ability to perform housekeeping, whilst maintaining social distancing, if the guest is in the room they should be requested to leave the room, unless they are self-isolating.

  2. When cleaning a room, focus on cleaning of all hand contact surfaces in rooms. This could include, but is not limited to, light switches; bedside tables; remote controls; taps; flush handles and toilet seats; door handles – inside and out; hair dryer handles; iron and ironing board, trouser press; safe buttons; wardrobe doors; mini bar handle; kettle handle and lid; heater and/or air conditioner controls.

  3. Considering removal of items from the room that are not likely to be needed by guests.

  4. Glasses and crockery should be removed and washed between guests.

  5. Towels and linens should be washed in accordance with washing instructions. The frequency of the cycle of cleaning and in-room services should be reviewed to take into account different lengths of stay.

UKHospitality has further guidance on cleaning in hotel and other guest accommodation environment.

More guidance can be found in cleaning of non healthcare settings.

5.2.1 Kitchen and food service areas cleaning

Objective: To ensure the highest hygiene standards are operated in kitchen areas

Steps that will usually be needed:

  1. Following government guidance on cleaning food preparation and food service areas.

  2. Recognising that cleaning measures are already stringent in kitchen areas, consider the need for additional cleaning measures.

  3. Having bins for the collection of used towels and staff overalls.

  4. Asking workers to wash hands before handling plates and takeaway boxes.

  5. Continuing high frequency of hand washing throughout the day.

5.3 Hygiene: handwashing, sanitation facilities and toilets for consumers

Objective: To help everyone keep good hygiene through the working day.

Steps that will usually be needed:

  1. Using signs and posters to build awareness of good handwashing technique, the need to increase handwashing frequency, avoid touching your face and to cough or sneeze into a tissue which is binned safely and hands washed after binning, or sneeze into your arm if a tissue is not available.

  2. Providing regular reminders and signage to maintain hygiene standards.

  3. Providing hand sanitiser in multiple locations in addition to washrooms.

  4. Setting clear use and cleaning guidance for toilets to ensure they are kept clean and social distancing is achieved as much as possible.

  5. Enhancing cleaning for busy areas and common touch points.

  6. Special care should be taken for cleaning of portable toilets.

  7. Providing more waste facilities and more frequent rubbish collection. When disposing of face coverings and PPE, people should do so in a ‘black bag’ waste bin or litter bin. Face coverings or PPE should not be put in a recycling bin or dropped as litter. Businesses should provide extra bins for staff and customers to dispose of single-use face coverings and PPE, and should ensure that staff and customers do not use a recycling bin. Full details on how to dispose of your personal or business waste during the coronavirus pandemic can be found on GOV.UK.

  8. Providing hand drying facilities.

  9. Encouraging staggered use of washroom facilities wherever possible.

  10. It is recommended that any ventilation or air conditioning system that normally runs with a recirculation mode should now be set up to run on full outside air where this is possible.

In the case of shared shower and kitchen facilities these should be managed and cleaned with particular care. These should only be open in outdoor settings (i.e. on campsites). Shared shower and kitchen facilities within hostels or bed and breakfasts should either be shut, or made private (such as by specifically assigning them to one household, or running a reservation-and-clean process).

Additional steps that will be needed:

  1. Making information available to guests on the increased risk of using these facilities.

  2. Setting clear use and cleaning guidance for showers, lockers and changing rooms to ensure they are kept clean and clear of personal items and that social distancing is achieved as much as possible.

  3. Introducing enhanced cleaning of these facilities regularly during the day and at the end of the day.

  4. Where possible assigning one group of washing and showering facilities to one household group.

  5. Considering introducing a system of staggered entry and booked timeslots for using shower facilities.

  6. Where saunas and steam rooms facilities are offered:

    –Maximum capacity should be restricted to 50%. For example, a sauna designed for 4 people should only be used by 2 people at the same time.
    –Facilities should operate with 2m social distancing, including marked seating points in each room.
    –Guests should be given fixed times and staggered slots to enter the sauna or steam room.
    –Where technically possible, increase air flow and air changes to the maximum possible.
    –Ensure that saunas, steam rooms and any equipment are cleaned regularly, at the beginning and end of the day and at regular intervals in-between, determined by the risk assessment. Further information can be found in the providers of grassroots sport and gym/leisure facilities guidance

5.3.1 Toilets

Objective: To ensure that toilets are kept open and to ensure/promote good hygiene, social distancing, and cleanliness in toilet facilities.

Public toilets, portable toilets and toilets inside premises should be kept open and carefully managed to reduce the risk of transmission of COVID-19.

Steps that will usually be needed:

  1. Using signs and posters to build awareness of good handwashing technique, the need to increase handwashing frequency and to avoid touching your face, and to cough or sneeze into a tissue which is binned safely, or into your arm if a tissue is not available.

  2. Consider the use of social distancing marking in areas where queues normally form, and the adoption of a limited entry approach, with one in, one out (whilst avoiding the creation of additional bottlenecks).

  3. To enable good hand hygiene consider making hand sanitiser available on entry to toilets where safe and practical, and ensure suitable handwashing facilities including running water and liquid soap and suitable options for drying (either paper towels or hand driers) are available.

  4. Setting clear use and cleaning guidance for toilets, with increased frequency of cleaning in line with usage. Use normal cleaning products, paying attention to frequently hand touched surfaces, and consider use of disposable cloths or paper roll to clean all hard surfaces.

  5. Keep the facilities well ventilated, for example by fixing doors open where appropriate.

  6. Special care should be taken for cleaning of portable toilets and larger toilet blocks.

  7. Putting up a visible cleaning schedule can keep it up to date and visible.

  8. Providing more waste facilities and more frequent rubbish collection.

5.4 Handling goods, merchandise and other materials

Objective: To reduce transmission through contact with objects in the visitor economy.

Steps that will usually be needed:

  1. Cleaning procedures for goods and merchandise entering the site.

  2. Cleaning procedures for the parts of shared equipment you touch after each use, thinking about equipment, tools and vehicles.

  3. Encouraging increased handwashing and introducing more handwashing facilities for workers handling goods and merchandise, or providing hand sanitiser where this is not practical.

  4. Regular cleaning of vehicles that workers may take home.

  5. Enhanced handling procedures of laundry to prevent potential contamination of surrounding surfaces, to prevent raising dust or dispersing the virus.

6. Personal protective equipment (PPE) and face coverings

PPE protects the user against health or safety risks at work. It can include items such as safety helmets, gloves, eye protection, high-visibility clothing, safety footwear and safety harnesses. It also includes respiratory protective equipment, such as face masks.

Where you are already using PPE in your work activity to protect against non-COVID-19 risks, you should continue to do so.

At the start of this document we described the steps you should take to manage COVID-19 risk in the workplace. This includes working from home and staying at the recommended distance away from each other in the workplace if at all possible. When managing the risk of COVID-19, additional PPE beyond what you usually wear is not beneficial. This is because COVID-19 is a different type of risk to the risks you normally face in a workplace, and needs to be managed through social distancing, hygiene and fixed teams or partnering, not through the use of PPE.

The exception is clinical settings, like a hospital, or a small handful of other roles for which Public Health England advises use of PPE, for example, first responders and immigration enforcement officers. If you are in one of these groups you should refer to the advice at:

Workplaces should not encourage the precautionary use of extra PPE to protect against COVID-19 outside clinical settings or when responding to a suspected or confirmed case of COVID-19.

Unless you are in a situation where the risk of COVID-19 transmission is very high, your risk assessment should reflect the fact that the role of PPE in providing additional protection is extremely limited. However, if your risk assessment does show that PPE is required, then you should provide this PPE free of charge to workers who need it. Any PPE provided should fit properly. Please be mindful that the wearing of a face covering may inhibit communication with people who rely on lip reading, facial expressions and clear sound.

Face coverings

From 24 September, staff in retail and hospitality settings are required to wear a face covering and all businesses must remind customers to wear a face covering where mandated (e.g by displaying posters).

Face coverings must be worn by retail, leisure and hospitality staff working in areas which are open to the public and where they come or are likely to come within close contact of a member of the public. If businesses have taken steps in line with HSE guidance for Covid-19 Secure workplaces to create a physical barrier, such as a perspex screen, between workers and members of the public then staff behind the barrier will not be required to wear a face covering.

A face covering should cover your nose and mouth, fit comfortably but securely against the side of the face, and be secured to the head with ties or ear loops. A visor is not a suitable alternative for a face covering.

You should follow government guidance on face coverings, including:

You must wear a face covering by law in some public places unless you have a reasonable excuse for not wearing one or you are not able to wear one, for example, because of your age or a health condition.

You are also strongly encouraged to wear a face covering in other enclosed public spaces, where not already required to do so by law, where social distancing may be difficult or you may and where you come into contact with people you do not normally meet. Please be mindful that the wearing of a face covering may inhibit communication with people who rely on lip reading, facial expressions and clear sound.

7. Workforce management

In this section

7.1 Shift patterns and working groups

Objective: To change the way work is organised to create distinct groups and reduce the number of contacts each worker has.

Steps that will usually be needed:

  1. As far as possible, where workers are split into teams or shift groups, fixing these teams or shift groups so that where contact is unavoidable, this happens between the same people.

  2. Identifying areas where people have to directly pass things to each other and finding ways to remove direct contact such as by using drop-off points or transfer zones.

  3. Considering where congestion caused by people flow and ‘pinch points’ can be improved. Using one-way systems, staggered shifts and assigned staff mealtimes are possible ways to minimise the risk of transmission.

  4. Relevant businesses must assist the Test and Trace service by keeping a temporary record of your staff shift patterns for 21 days and assist NHS Test and Trace with requests for the data if needed. This could help contain clusters or outbreaks. You can display an official NHS QR code poster so that customers and visitors can ‘check in’ using this option as an alternative to providing their contact details. Check Maintaining records of staff, customers and visitors to support NHS Test and Trace for details.

7.2 Work-related travel

7.2.1 Cars, accommodation and visits

Objective: To avoid unnecessary work travel and keep people safe when they do need to travel between locations.

Steps that will usually be needed:

  1. Walk and cycle if you can. Where this is not possible, use public transport or drive. If using public transport is necessary, wearing a face covering is mandatory, unless you are exempt for health, disability or other reasons.

  2. Minimising the number of people outside your household or support bubble travelling together in any one vehicle, using fixed travel partners (e.g. always travelling with the same people), increasing ventilation when possible and avoiding sitting face-to-face.

  3. Cleaning shared vehicles between shifts or on handover.

  4. Where workers are required to stay away from their home, centrally logging the stay and confirming that any overnight accommodation meets social distancing guidelines.

7.2.2 Deliveries to other sites

Objective: To help workers delivering to other sites such as factories, logistics sites or customers’ premises to maintain social distancing and hygiene practices.

Steps that will usually be needed:

  1. Putting in place procedures to minimise person-to-person contact during deliveries to other sites.

  2. Maintaining consistent pairing where two-person deliveries are required.

  3. Minimising contact during payments and exchange of documentation, for example by using electronic payment methods and electronically signed and exchanged documents.

7.3 Communications and training

7.3.1 Returning to work

Objective: To make sure all workers understand COVID-19 related safety procedures.

Steps that will usually be needed:

  1. Providing clear, consistent and regular communication to improve understanding and consistency of ways of working.

  2. Engaging with workers and worker representatives through existing communication routes to explain and agree any changes in working arrangements.

  3. Developing communication and training materials for workers prior to returning to site, especially around new procedures for arrival at work.

7.3.2 Ongoing communications and signage

Objective: To make sure all workers are kept up to date with how safety measures are being implemented or updated.

Steps that will usually be needed:

  1. Ongoing engagement with workers (including through trade unions or employee representative groups) to monitor and understand any unforeseen impacts of changes to working environments.

  2. Awareness and focus on the importance of mental health at times of uncertainty. The government has published guidance on the mental health and wellbeing aspects of coronavirus (COVID-19).

  3. Using simple, clear messaging to explain guidelines using images and clear language, with consideration of groups for which English may not be their first language and those with protected characteristics such as visual impairments

  4. Using visual communications, for example whiteboards or signage, to explain changes to production schedules, breakdowns or materials shortages to reduce the need for face-to-face communications.

  5. Communicating approaches and operational procedures to suppliers, customers or trade bodies to help their adoption and to share experience.

  6. For hotels, holding at the reception desk the latest advice regarding COVID-19 measures (from the government website) and telephone numbers of key contacts should a member of staff or guest become ill.

  7. For hotels and other accommodation, providing guidance to staff as to how they should regularly communicate guidance to guests to ensure consistent messaging and responses.

8. Inbound and outbound goods

Objective: To maintain social distancing and avoid surface transmission when goods enter and leave the site, especially in high volume situations, for example, distribution centres or despatch areas.

Steps that will usually be needed:

  1. Adjusting the way things are brought into the building and put away to create space for social distancing.

  2. Using non-contact deliveries where the nature of the product allows for use of electronic pre-booking.

  3. Creating one-way flow of traffic in stockrooms.

  4. Revising pick-up and drop-off collection points, procedures, signage and markings.

  5. Adjusting put-away and replenishment rules to create space for social distancing. Where social distancing cannot be maintained due to workplace design, sufficient mitigation strategies should be designed and implemented.

  6. Minimising unnecessary contact at gatehouse security, yard and warehouse. For example, non-contact deliveries where the nature of the product allows for use of electronic pre-booking.

  7. Considering methods to reduce frequency of deliveries, for example by ordering larger quantities less often.

  8. Where possible and safe, having single workers load or unload vehicles.

  9. Where possible, using the same pairs of people for loads where more than one is needed.

  10. Enabling drivers to access welfare facilities when required, consistent with other guidance.

  11. Encouraging drivers to stay in their vehicles where this does not compromise their safety and existing safe working practice.

Where to obtain further guidance

This document has been prepared by the Department for Digital, Culture Media & Sport (DCMS) with input from members of the Visitor Economy Working Group; UKHospitality; VisitBritain; UKInbound; Association of Leading Visitor Attractions; Association of Event Organisers; the Meetings Industry Association, the Events Industry Board; Country Land and Business Association; trades unions and the devolved administrations in Wales, Scotland and Northern Ireland, and in consultation with Public Health England (PHE) and the Health and Safety Executive (HSE).

Further guidance

Working safely during coronavirus (COVID-19)- The visitor economy

UKHospitality

National Caravan Council, British Homes and Holiday Parks Association and the Caravan and Motorhome Club have resources on their websites with advice and further information

Professional Association of Self Caterers, B&B Association, Short Term Accommodation Association and Country Land and Business Association all have further information available on their websites.

Business events

The AEO’s e-guide

The Purple Guide produced by the Events Industry Forum

The MIA’s AIM accreditation programme

Meetings Industry Association and Association of Event Organisers

General guidance

COVID-19: What you need to do

Support for businesses and employers during coronavirus (COVID-19)

General guidance for employees during coronavirus (COVID-19)

Centre for the Protection of National Infrastructure (CPNI) advice:

All COVID-19 security advice

Advice on protecting queues from hostile vehicles

Advice on access control systems

Advice on security guarding

Advice on hostile reconnaissance

COVID-19 workplace actions campaign (messaging about distancing and hygiene)

National Counter Terrorism Security Office advice

General Security advice

Crowded Places Guidance

Appendix

Definitions

Common areas Refers to areas and amenities which are provided for the common use of more than one person including canteens, reception areas, meeting rooms, areas of worship, toilets, gardens, fire escapes, kitchens, fitness facilities, store rooms, laundry facilities.
Clinically extremely vulnerable people Refers to people who have specific underlying health conditions that make them extremely vulnerable to severe illness if they contract COVID-19. Clinically extremely vulnerable people will have received a letter telling them they are in this group, or will have been told by their GP. Who is ‘clinically extremely vulnerable’?
Clinically vulnerable people Refers to people who may be at increased risk from COVID-19, including those aged 70 or over and those with some underlying health conditions. Who is ‘clinically vulnerable’?
Support Bubble The term ‘support bubble’ refers to single adult households, where adults live alone or with dependent children only, expanding their support network so that it includes one other household of any size. Further guidance on meeting people from outside your household