Guidance

What to do about unexpected messages from GOV.UK One Login

What to do if you get an email, text message or phone call from GOV.UK One Login that you were not expecting or think may be a scam or a hack.

From:
Government Digital Service
Published
24 May 2024
Last updated
3 June 2024 — See all updates

Change your password

Change your GOV.UK One Login password if you get a message that you were not expecting. This could be:

  • an email telling you to reset your password
  • an email saying your details have been updated
  • an email or text message with a security code
  • an email asking you to sign in
  • a phone call

Changing your password is the best way to keep your GOV.UK One Login safe and to protect you from a scam or a hack.

We recommend that you:

  • create a secure and memorable password, for example by using 3 random words
  • use a different password to the one you use to sign in to your email

Other ways to keep your information safe

Do not:

  • respond to a message that could be a phishing scam - check how to recognise scams if you’re not sure
  • tell anybody your security code or any other information, including if they ask you for this information on the phone

You can also report internet scams and phishing.

Published 24 May 2024
Last updated 3 June 2024 + show all updates

  1. Added Welsh translation

  2. First published.

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