Guidance

Changing the sign in details for your GOV.UK One Login

How to change the password, phone number or email address you use to sign in to your GOV.UK One Login.

From:
Government Digital Service
Published
26 October 2023
Last updated
12 March 2024 — See all updates

Change or reset your password

Change your password

You can change your password in your GOV.UK One Login. To do this:

  1. Sign in to your GOV.UK One Login.
  2. Go to ‘Security’.
  3. Under ‘Your sign in details’, find the row for ‘Password’ and select ‘change’.
  4. Enter your current password and select ‘Continue’.
  5. Enter a new password and select ‘Continue’.

Reset your password

If you’ve forgotten your password, you can reset it. To do this:

  1. Go to sign in to your GOV.UK One Login.
  2. Select ‘Sign in’.
  3. Enter your email address.
  4. On the ‘Enter password’ screen, select the link that says ‘I’ve forgotten my password’.
  5. Check your email for a security code.
  6. Enter the security code and select ‘Continue’.
  7. Enter another security code - you’ll get this by text message or from your authenticator app.
  8. Enter a new password and select ‘Continue’.

Change your phone number

You can change the phone number you use to get security codes to sign in. To do this:

  1. Sign in to your GOV.UK One Login.
  2. Go to ‘Security’.
  3. Under ‘How you get security codes’, find the row for ‘Text message’ and select ‘change’.
  4. Enter your password and select ‘Continue’.
  5. Enter a new phone number and select ‘Continue’.
  6. Check your phone for a text message containing a security code.
  7. Enter the security code and select ‘Continue’.

If you’ve lost access to your phone

If you’ve lost access to your phone number or changed it, you can change how you get security codes, as long as you do not also need to reset your password.

To change how you get security codes: 

  1. Sign in to your GOV.UK One Login.
  2. Enter your password.
  3. When asked to enter the security code, select ‘Problems with the code’.
  4. Select ‘change how you get security codes’ - this will send a code to your email address.
  5. Enter the code from your email.
  6. Choose how you want to get security codes - this can be a new phone number or an authenticator app.

Your old phone number will be deleted from your GOV.UK One Login.

Change your email address

You can change your email address in your GOV.UK One Login. To do this:

  1. Sign in to your GOV.UK One Login.
  2. Go to ‘Security’.
  3. Under ‘Your sign in details’, find the row for ‘Email’ and select ‘change’.
  4. Enter your password and select ‘Continue’.
  5. Enter a new email address and select ‘Continue’.
  6. Check your email for a security code.
  7. Enter the security code and select ‘Continue’.
Published 26 October 2023
Last updated 12 March 2024 + show all updates

  1. The instructions for changing your phone number if you have lost access to your phone or changed your number have been updated to include the rule that you can only do this if you are not also resetting your password.

  2. The steps for resetting your password have been updated.

  3. Added translation

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