VALOUR: corporate information
Guidance for organisations, delivery partners and stakeholders regarding the VALOUR programme.
Programme updates
Latest job vacancies
MoD Veterans Services
Veterans Services provides welfare case management support to veterans, service leavers, and the wider armed forces community. The service takes a holistic approach to understanding individual needs. Its aim is to offer tailored support and guidance, linking people to statutory services and trusted third-sector organisations. Through a UK-wide network of field teams, MoD Veterans Services delivers welfare-focused assistance.
Veterans Services staff work closely with VALOUR-recognised centres, VALOUR field officers, local and combined authorities, the third sector and other partners to ensure a joined-up, person-centred approach to support.
Careers with MOD Veterans Services
There are now opportunities to join Veterans Services in a range of roles across the UK. These positions will help deliver VALOUR and drive the transformation of veteran support. Applications close between 21 and 28 June 2026:
VALOUR operating model
VALOUR is a national programme designed to make it easier for veterans across the UK to access the care and support they deserve.
Led by the Office for Veterans’ Affairs (OVA) within the Ministry of Defence, it aims to improve how services are coordinated at national, regional and local levels, ensuring veterans get the right support, in the right place, at the right time.
VALOUR brings together national oversight, regional coordination and local delivery to improve how services work together.
Recognised centres
VALOUR-recognised centres provide coordinated access to multiple services for veterans at a local level.
Centres are expected to:
- meet defined quality standards
- support timely access to appropriate services
- contribute data and insight to inform continuous improvement
Regional delivery
VALOUR field officers operate across regions to strengthen collaboration between local partners.
They:
- build relationships with councils, public services and charities
- identify gaps and opportunities in local provision
- share regional insight with VALOUR HQ to inform national improvements
Central programme (VALOUR HQ)
VALOUR HQ sits within the Office for Veterans’ Affairs.
It is responsible for:
- programme governance and oversight
- setting standards and providing assurance
- coordinating data and insights
- aligning delivery with wider government policy
MoD Veterans Services
Veterans Services deliver the MoD’s welfare case management function, directly supporting both the UK Veterans Strategy and the VALOUR programme.
They:
- operate across the UK at local, regional and, where required, national levels to provide tailored support
- collaborate with VALOUR field officers, local and combined authorities, devolved administrations and third-sector partners.
- assess need and coordinate effective support for service leavers, veterans and the wider armed forces community.
Role within the wider veterans’ support system
VALOUR is designed to work alongside existing services, not replace them.
The UK already has a wide range of organisations delivering support to veterans. VALOUR focuses on improving how this support is coordinated by:
- strengthening connections between services
- reducing duplication and gaps
- supporting more consistent delivery across regions
- enabling services to align around veterans’ needs
Alignment with the Armed Forces Covenant
VALOUR supports the principles of the Armed Forces Covenant, the nation’s commitment to ensuring that those who serve or have served are treated fairly.
The programme is being designed with future expansion in mind, with the potential to support the wider armed forces community over time.
VALOUR field officers will work with local authorities and partners to:
- promote application of Covenant principles
- share good practice
- support more consistent implementation at a local level
What VALOUR means for partners and stakeholders
VALOUR provides a framework for stronger collaboration across the veterans’ support landscape.
For partner organisations, the programme aims to:
- improve referral pathways between services
- support more joined-up local delivery
- provide clearer insight into demand and outcomes
- strengthen regional coordination and planning
- enable better use of existing resources
Research and user insight
Veterans’ experiences are central to shaping the programme.
Veterans and stakeholders may be invited to take part in:
- research studies
- focus groups
- service design activity
Register your interest to take part in future research.
Stay up to date
You can subscribe to email updates for this page to get alerts about:
- programme developments
- funding opportunities
- job vacancies
- ways to engage with VALOUR
You can unsubscribe from emails at any time using the link at the bottom of any message.
Updates to this page
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Restructured page and added new programme update (new job opportunities with Veterans Services).
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Updated latest news story to include invite to information session on Round 2 development funding at 10:30 on 28 May 2026.
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Added new news story updating on launch of Round 2 development funding.
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Added new latest news story.
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Added MoD Veterans Services roles to latest news.
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Added development funding FAQ link to latest news section
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Added news story about development funding opening.
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Updated page to show new VALOUR vacancies are now live.
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Updated page with latest news.
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First published.