Guidance

Sales and telesales apprenticeships

Types of apprenticeships that you can apply for in the sales and telesales sector.

Selling is a very important process. If they do not sell their products or services, companies can easily go out of business. Good salesmanship involves helping customers to buy a product or service to meet their needs.

Training opportunities

As an apprentice you could find yourself working in a range of sectors. You may be, for example, a sales advisor in a retail store environment, or a membership advisor in a health and fitness club.

This involves meeting people, building relationships, addressing challenges, being creative in offering solutions and thinking independently.

On the advanced level apprenticeship, you could take on a supervisory role as team leader and have the ability to earn higher rates of commission. Your goal will be to sell as many of your company’s products and services as possible, while taking into consideration the interests of your clients.

Salespeople have to abide by ethical standards that reflect their professionalism.

Types of apprenticeships

There are 2 types of sales and telesales apprenticeships.

Intermediate level apprenticeship

You could train in roles like:

  • trainee sales adviser
  • telesales operator
  • junior sales executive

Advanced level apprenticeship

You could train in roles like:

  • sales consultant / supervisor
  • sales manager
  • telesales professional
  • salesperson

Apply for a sales and telesales apprenticeship

You can become an apprentice in England if you’re:

  • 16 or over
  • eligible to work in England
  • not in full-time education