Report a bus arriving late, early, not stopping or not turning up
Report a bus or coach that was late, early, did not stop or turn up to DVSA if the service was in England (outside London) or Wales.
Applies to England and Wales
There’s different guidance about reporting bus driver rudeness or an unsafe bus or coach.
Report a bus in London
Complain to Transport for London (TfL) about scheduled bus services in London.
Report a bus or coach in England (outside London) or Wales
You should report the problem to the bus or coach company running the service first.
If you’re not happy with how they dealt with your report you can report the problem to Driver and Vehicle Standards Agency (DVSA) so they can investigate it.
DVSA cannot help you get a refund or compensation - contact the bus company running the service if you think you are entitled to this.
Report the problem to DVSA
You can report a bus or coach in England (outside London) or Wales to DVSA if it:
- was late
- left early
- did not stop to allow you on or off
- did not turn up
You need to tell us:
- date and time it happened
- bus or coach service number (route number)
- where you got on or wanted to get on
- where you got off or wanted to get off
- name of the bus or coach company running the service (if you know it)
You can choose whether or not to give your name and contact details when you report the problem.
What happens next
The Driver and Vehicle Standards Agency (DVSA) will review the information you sent.
They will decide what to do next, which could include:
- asking DVSA examiners to investigate the case
- asking you for more information if you did not make the report anonymously
DVSA cannot:
- help you get a refund or compensation
- give feedback on an ongoing case